refi
Level 1 (5 points)

Q: Touch screen only works on charger

Hi

I've been using my Apple Watch for almost two months now, but since tonight I'm having a very weird problem. All of a sudden, the touchscreen stopped responding or responded only randomly. I then resetted the watch by pressing and holding both buttons. No success. Re-tried many times, then restored from backup, then set up as new etc etc. Eventually, I found out that the watch works fine as long as it it on the charger, but as soon as I remove it, the screen reacts randomly or not at all. Any idea what this could be? Any help is greatly appreciated!

Posted on Aug 13, 2015 4:10 PM

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refi

Q: Touch screen only works on charger

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Aug 13, 2015 10:16 PM in response to refi
    Level 10 (84,066 points)
    Photos for Mac
    Aug 13, 2015 10:16 PM in response to refi

    sounds like a battery problem - contact Apple

     

    LN

  • by Macvisions,

    Macvisions Macvisions Aug 21, 2015 2:46 AM in response to refi
    Level 1 (0 points)
    Aug 21, 2015 2:46 AM in response to refi

    Me too happened to me a week ago, after hours and hours doing resets and pairing have come to the conclusion that what is wrong is not the screen, I think (I not think, I confirm!) That are sensors the back, the 4 circles fails. If Apple Watch put the plane on a wooden table you will see that it works perfectly, and if you separate yourself from the table touch screen playing the fool again.

    See someone can confirm?

  • by refi,

    refi refi Aug 21, 2015 2:56 AM in response to Macvisions
    Level 1 (5 points)
    Aug 21, 2015 2:56 AM in response to Macvisions

    I don't know. But I also spent hours resetting and pairing, wearing the watch, on the table, on the charger etc, but it only worked on the charger.

    To make things worse, I had the watch sent in for repair. When the delivery guy came to pick it up, I wore it on my wrist - and it worked! Nevertheless, I sent it in. And guess what? I got informed by Apple that after thoroughly checking my watch, they could not reproduce the error! Now I'm waiting to get a it back. Let's see what happens next....

  • by Macvisions,

    Macvisions Macvisions Aug 21, 2015 3:08 AM in response to refi
    Level 1 (0 points)
    Aug 21, 2015 3:08 AM in response to refi

    If you put it on a wooden table holding it down and touch screen works perfectly, I've been with this many hours ....


    Today I go to an Apple Store in Barcelona for a Genius solve this nightmare, a week ago I am well, I've tried everything, all all all ..... Today Genius surely will do what I have done, my problem is not gone and I hope today happen to them in front of me. I would hate not to do it when you reach the Apple Store. Also I have a few videos that show this error.

    It seems incredible that a clock in 2015 these things happen, Apple does not test things thoroughly before selling them, are talking about a watch, if it is complex but no excuses, I had several watches from brands like Suunto prices almost 500 € and have never ever had problems.

    I hope your Apple Watch continue running!

  • by ayacaman,

    ayacaman ayacaman Mar 30, 2016 9:07 AM in response to refi
    Level 1 (4 points)
    Mar 30, 2016 9:07 AM in response to refi

    I have the same problem that everybody is having, my touch screen is only responsive if I have the apple watch connected. It seems to be some problems with the sensors in the back. Did anybody of you fixed the problem? thanks.

  • by michaelfromllanfairpwll,

    michaelfromllanfairpwll michaelfromllanfairpwll Jun 8, 2016 1:11 PM in response to refi
    Level 1 (4 points)
    Jun 8, 2016 1:11 PM in response to refi

    This just started happening to me too. Has there been any progress on this issue?