Essexnigel

Q: Air Play icon is missing

I have recently updated to Windows 10 and now my Airplay icon is missing in iTunes, so I cant stream to my apple TV or can I use the remote app on my iTunes.

Home sharing is on, on all devices.

The firewall is allowing borjour though and borjour is running as should.

I have change the protocol in the  network center form 6 to 4 but still nothing.

Please help.


icloud, Windows 8, Windows 10

Posted on Aug 12, 2015 7:38 AM

Close

Q: Air Play icon is missing

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Aug 14, 2015 7:39 AM in response to Essexnigel
    Community Specialists
    Aug 14, 2015 7:39 AM in response to Essexnigel

    Hello there, Essexnigel.

     

    It sounds like you are not seeing the AirPlay icon when trying to stream content to your Apple TV. The following Knowledge Base article offers some great information for troubleshooting:

     

    Use AirPlay to wirelessly stream content from iTunes on your computer - Apple Support

     

    Use AirPlay

    1. Connect your computer and Apple TV or AirPort Express to the same Wi-Fi network.
    2. Open iTunes.
    3. Click   to the right of the volume slider in iTunes. You'll see this icon only when you have an AirPlay-enabled device on the same Wi-Fi network. In a smaller iTunes window, you might see Volume icon instead of the volume slider. Click Volume icon to see available AirPlay-enabled devices.
    4. Tap the name of the device you want to stream content to. You'll see icons of a TV screen TV icon or speaker speaker icon next to each device so you know what type of content you can stream.

    If you don't see the AirPlay icon in iTunes

    When an AirPlay-enabled device is available, you'll see   to the right of the volume slider in iTunes.

    If you don't, try these steps:

    1. Make sure that you have the latest version of iTunes and Apple TV software.
    2. Connect both devices to the same Wi-Fi network. If you're using Ethernet, connect both devices to the same router or hub. If you're using Wi-Fi and Ethernet, connect your AirPlay device to the same router that your computer is using for Wi-Fi.
    3. Restart your computer, AirPlay device, and network router.
    4. On your AirPlay device, make sure that AirPlay is turned on. Some devices have an option to turn AirPlay off. Look for an AirPlay option in Settings, or check the user guide for more information.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by Avi_Elbaz,

    Avi_Elbaz Avi_Elbaz Aug 14, 2015 10:13 AM in response to Essexnigel
    Level 1 (0 points)
    Aug 14, 2015 10:13 AM in response to Essexnigel

    Disable IP V6 in your PC network card. worked for me,

  • by Essexnigel,

    Essexnigel Essexnigel Aug 14, 2015 10:32 AM in response to Avi_Elbaz
    Level 1 (0 points)
    Aug 14, 2015 10:32 AM in response to Avi_Elbaz

    I Have don this already but know joy.

  • by Essexnigel,

    Essexnigel Essexnigel Aug 14, 2015 10:33 AM in response to pedro d
    Level 1 (0 points)
    Aug 14, 2015 10:33 AM in response to pedro d

    sorry but i know how to use and set up as it worked when I was using Windows 8.1.