LemondeD
Level 1 (0 points)

Q: iPad FaceTime does not activate after update

iPad (model:mD367LL/A--- version 8.4    32 g memory). facetime will will not activate After loading the latest update.  Password and ID are valid as I can enter my account.  When I go to settings and then Face Time to activate using my account and password it still does not let me activate.  What to do?

iPad, iOS 8.4

Posted on Aug 15, 2015 6:29 AM

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LemondeD

Q: iPad FaceTime does not activate after update

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  • by Briansyddall,Helpful

    Briansyddall Briansyddall Aug 15, 2015 6:34 AM in response to LemondeD
    Level 6 (9,245 points)
    Apple Watch
    Aug 15, 2015 6:34 AM in response to LemondeD

    Hi

    Where do you live some middle east countrys do not allow facetime?

    Cheers

    Brian uk

  • by LemondeD,Helpful

    LemondeD LemondeD Aug 15, 2015 6:51 AM in response to Briansyddall
    Level 1 (0 points)
    Aug 15, 2015 6:51 AM in response to Briansyddall

    Normally in the US.  Purchased my iPad in U.S.   However I am in North Africa at the moment on vacation.  I am not in a country that does not allow face time.  I   did my update just before I left the U.S. But when I tried to use it I realized there was a problem.  Your question was valid.  Thanks Briansyddall

  • by elcpu,

    elcpu elcpu Aug 15, 2015 6:57 AM in response to LemondeD
    Level 6 (16,265 points)
    Photos for Mac
    Aug 15, 2015 6:57 AM in response to LemondeD

    Lemon, try this first, a hard reboot. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not loose anything.

     

    If it does not solve the problem check this article. Hope this resolves the issue, if not post back.... 

     

    If you can't make or receive FaceTime calls - Apple Support

  • by LemondeD,

    LemondeD LemondeD Aug 15, 2015 11:00 AM in response to elcpu
    Level 1 (0 points)
    Aug 15, 2015 11:00 AM in response to elcpu

    Elcpu. It's  taken awhile to go through the link that you sent.  I checked my time zone and time as that was one of the things to look for.  I even tried the reboot after changing my time zone.  Since I did travel it was one thing I did forget about.  Still no luck for checking into FaceTime.  Tis was still helpful as I have one ruled out more things.  Lemonded

  • by LemondeD,

    LemondeD LemondeD Aug 18, 2015 3:01 AM in response to elcpu
    Level 1 (0 points)
    Aug 18, 2015 3:01 AM in response to elcpu

    Thought I would add one more tidbit of information.  I brought my iPhone with me also and while it is not normally the device I use for face time, I finally realized it was one more option to try.   I did make the latest update on the iPhone 8.4.1 and Face Time did work.  I made the 8.4.1 update on the iPad but it still did not work.

    Ok ,  Ican use Face Time on my phone but not my IPad.  I am Really baffled by this.  I can find no setting different on my iPhone vs my iPad.   Thanks to the community for your help!   Your suggestions were helpful.   Unfortunately, I feel like I must now pay for Apple to fix what should not be a problem.

    LemondeD.