HT201205: Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch

Learn about Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch
Llawnroc1951

Q: Bluetooth Speaker

I have an ONBEAT-200 Bluetooth speaker and have no problem in connecting to my ipad.

 

However, I cannot connect to my iPhone 6. When I try to pair the phone and speaker all I get is a spinning gear.  I have tried switching both phone and speakers on and on again to no avail.

 

Any suggestions would be welcomed

iPhone 6, iOS 8.4

Posted on Aug 13, 2015 8:29 AM

Close

Q: Bluetooth Speaker

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Aug 15, 2015 7:39 AM in response to Llawnroc1951
    Community Specialists
    Aug 15, 2015 7:39 AM in response to Llawnroc1951

    Howdy Llawnroc1951,

    Thanks for using the Apple Support Communities.

     

    I see from your post that your Bluetooth speaker cannot pair with your iPhone.  In order to help get this issue resolved please follow the steps outlined below.

     

    Try these steps first 

    1. Make sure that your Bluetooth accessory and iOS device are close to each other.
    2. Make sure that your Bluetooth accessory is on and fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.
    3. Restart your Bluetooth accessory.
    4. Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.
    5. On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn Bluetooth on or you see a spinning gear, restart your iPhone, iPad, or iPod touch.
    6. Unpair the Bluetooth accessory, put the accessory back in discovery mode, then pair and connect itagain.

    If you still can't pair or connect your Bluetooth accessory 

    Check with the Bluetooth manufacturer to make sure that your accessory works with your iOS device.

    Contact Apple Support if you have any of these issues:

    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

    Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch - Apple Support

     

    Take care.