Q: Error sending an SMS text to another phone. "5978609 Error Invalid Number. Please re-send using a valid 10 digit mobile numb ... Error sending an SMS text to another phone. "5978609 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code." Number is correct. I get same error when that phone texts my iphone and I try to reply! more
-
All replies
-
Helpful answers
-
Aug 15, 2015 9:43 AM in response to Matthew2015by pedro d,Hello there, Matthew2015.
It sounds like you are having issues sending an SMS text message from your iPhone. The following Knowledge Base article offers great, in-depth steps for troubleshooting:
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Check your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network.
- Go to Settings > Messages and make sure that iMessage, Send as SMS, or MMS Messaging is turned on (whichever method you're trying to use). Learn about the different types of messages you can send.

Check the recipient's contact info
- Make sure that you're using the right phone number or email address.
- Go to Settings > Messages > Blocked and make sure that they're not on your block list.
Delete existing conversations
If you can't send messages to a certain recipient, delete any conversations you have with them and try sending a new message. When you delete a conversation, you won’t be able to recover it. Make sure that you take a screenshot or forward any messages that you want to keep.Restart your device and check for updates
- Restart your device.
- Check for a carrier settings update.
- Check for an iOS software update.
Contact your carrier
If you can't send or receive SMS or MMS messages, contact your carrier to check your text messaging plan.Check the system status for iMessage
Go to the Apple Services System Status page and check iMessage.Turn iMessage off and back on
Go to Settings > Messages and turn iMessage off, then back on.Sign out and back in to iMessage and FaceTime
- Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
- Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
- On your iPhone first, sign back in to iMessage and Facetime.
- Sign back in to iMessage and Facetime on your other devices.
Reset your network settings
Tap Settings > General > Reset > Reset Network Settings.
Back up and restore your device
Use iTunes or iCloud to back up your content, then restore your device.
Thanks for being a part of Apple Support Communities.
Kind Regards.
