stendeb

Q: iCloud account not working unless my Jabber account is signed in

I have an ICloud account and a Work based Jabber account and I can not use my ICloud account for IMessage unless I am also signed into my VPN and Jabber account for Work.

 

How can I get my ICloud account to work without also having to log into my work jabber account?

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.5)

Posted on Aug 15, 2015 11:14 AM

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Q: iCloud account not working unless my Jabber account is signed in

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  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Aug 17, 2015 12:35 PM in response to stendeb
    Level 9 (73,336 points)
    Applications
    Aug 17, 2015 12:35 PM in response to stendeb

    Hi,

     

    I can see that Apple (or any large Internet service) might prevent logins from two IPs (your Home IP and the place the VPN goes to).

    However I would have thought you are logging out fully at the VPN location (presuming this is also related to your place of work) then the Home Login would re-establish this as the "first" login  and the VPN one would be rejected.

     

    I don't use VPNs and don't know if the Firewall on the Mac is used with them.

    This might leave the situation where the Firewall is blocking the Messages app locally but the VPN is allowed.

     

    You imply the iCloud ID is separate from the WORK Jabber ID.

    Can you confirm the Apple ID that is used for the iCloud ID is unrelated ?

     

     

     

     

    3Sigcopy2.png

    8:35 p.m.      Monday; August 17, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 17, 2015 1:34 PM in response to Ralph Johns (UK)
    Level 9 (73,336 points)
    Applications
    Aug 17, 2015 1:34 PM in response to Ralph Johns (UK)

    4thanx.gif for the 1helpful.png   Points

     

     

    3Sigcopy2.png

    9:33 p.m.      Monday; August 17, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by stendeb,

    stendeb stendeb Aug 17, 2015 1:38 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 17, 2015 1:38 PM in response to Ralph Johns (UK)

    well, I thought it helped.... I went into my firewall settings and saw that IMessage showed not to allow incoming connection so I changed it to allow.... unfortunately this did not resolve my problem :-(

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 18, 2015 12:43 PM in response to stendeb
    Level 9 (73,336 points)
    Applications
    Aug 18, 2015 12:43 PM in response to stendeb

    Hi,

     

    Is the computer at the other end of the VPN actually signing out of Apple/iMessages ? (before you get home and have do this dance with the VPN)

     

     

     

    3Sigcopy2.png

    8:43 p.m.      Tuesday; August 18, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad