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Helpful answers
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Aug 16, 2015 11:13 AM in response to Mac_Catby Old Toad,When you install Cyber Duck, it's OK to say ACCEPT to the first prompt, but the second two prompts are for malware (MacKeeper and MegaBackup).
Don't download, accept, or every use either of these products. They are not viruses, but they ARE malware.
Where did you download Cyberduck from? Did you have to run an installer?
I download from the developers site and there's no installer involved, just the app which you put in the Applications folder. No malware is involved this way. Any time there's an installer involved there's a chance that there could be malware included as you found out.
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Nov 5, 2015 8:45 AM in response to macmomma65by Artfuldodger1960,I used all the techniques mentioned and I still could not get rid of Mac Keeper.
As long as the helperamc process is running in your activity monitor you will have trouble.
Go to the activity monitor. Click on the helperamc process. Select the blue inspect button. Click on Open Files & Ports.
Inside this view you will see the directories that are being used by helperamc and Mac Keeper.
Also, you will need to turn off file hiding. Mac Keeper itself stays hidden from view.
You will need to check your username/library file for several of these folders:
Files to look for have amc included in the filenames.
Application Support
Caches
Launchagent
Logs
Preferences
Drag all mackeeper files to the trash bin.
Once you get rid of all related mac keeper files, then you need to quit the helperamc process in the activity monitor.
It may take a couple of tries
Even after successfully preventing the helperamc process from running, you will still need to check to make sure none of those files have re-appeared or helperamc has started running again in the Activity monitor.
After restarting your computer, it would be a good idea to rebuild permissions.
Good luck.
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Feb 6, 2016 4:32 PM in response to macmomma65by yasminamenu_,I've just download mackeeper on the latest Apple Macbook out but ive only installed it im at the point where that message comes up saying your " mac is in serious trouble ....,so on " how do I uninstall this ? Some please help me
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Feb 7, 2016 3:44 PM in response to macmomma65by jinfromplano,The only method worked for me was going to Finder on your Mac dock (applications popping up from the bottom or sides of screen when hovering your mouse over), then go to Applications. After that, you'll see a list of folders and applications. I found MacKeeper folder and deleted it. That worked.
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Feb 15, 2016 5:11 PM in response to macmomma65by rainboomderpyme,Hey everyone!
as a load of you know the OX S El Captain was released late 2015. I have the solution to deleting any apps you dont want. In this specific case the app mackeeper.
Step 1: Go into trash
Step 2: Search any unwanted item in the search bar at the top right
Step 3: Once you found this unwanted item drag it into the trash bin and empty it so it has no access to create a new virus in your Apple product
And there you have it everyone! Hope this helped!
-Abby
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Feb 15, 2016 5:22 PM in response to rainboomderpymeby jinfromplano,I believe the latest version of MacKeeper would not allow any drag and drop to Trash. At least, that did not work for me. What worked for me was deleting the MacKeeper folder: Finder -> Applications, then locate the MacKeeper folder and delete it.
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Apr 22, 2016 9:50 AM in response to jinfromplanoby mls4hippos,I also experienced NOT being able to drag from app folder to trash. (OS El Capitan 10.11.4) Opening apps through finder, click on mackeeper, right click to see delete option, and delete! Easy. Others have stated there are extraneous files lingering around. Is that true if you delete this way?
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Jul 17, 2016 10:47 PM in response to Nezzy300by Zaihda1905,Thank you, thank you! I stupidly bought a month of Mackeeper and then got Clean my Mac to get rid of it! Two nasty problems! Your advice worked and it was so easy! I am so grateful!