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Aug 16, 2015 9:56 AM in response to A Mundayby ChitlinsCC,You have done a pretty good job of telling us:
- time of last joy - this is where you "start" your investigation
- troubleshooting steps you have taken - all great steps
- Mac model - also great
- What OS X version?
- What Event occurred since your last joy with your camera? This is the likely culprit... although there is a chance that you have a hardware issue
A visit to an Apple Retail Store Genius Bar may be the easiest way to get this diagnosed - but all this information - in detail - will help them help you best.
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Aug 16, 2015 11:50 AM in response to ChitlinsCCby A Munday,Thanks for your response. I have OS X version 10.10.5. Unfortunately, I can't think of anything unusual that has happened since I last used the camera. If you have any other suggestions for something to check, let me know, otherwise I'll bring it in to our local certified mac repair place.
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Aug 16, 2015 12:30 PM in response to A Mundayby ChitlinsCC,You're welcome.
OK - Newest version of Yosemite - I'm betting that that qualifies as an event that occurred since "... several weeks ago..." - that is a pretty recent update if I am correct. (I never said an event had to be "unusual") Any other events that may not seem important may also be in the mix. Add - upgrade - update - software or hardware -- leaving no stone unturned?
When you take in, be sure and have a timeline of all events built since your last joy - may help to write it down and sort it out as if preparing for a presentation (it's all show biz, as they say - tell a Story)
I got curious about the camera not showing in the USB list... take a look at this article - "resetting the SMC" sounds like a simple effort and sure cannot hurt >
Mac USB Ports Stopped Working? It's Likely Easy to Fix
osxdaily.com/2015/08/09/mac-usb-ports-not-working-fix/7 days ago - If multiple USB devices are not working on a particular port, or all ports, then it's obviously less ... For those with a MacBook, MacBook Pro, and MacBook Air, all you need to do is this: .... I also lose the Facetime camera on occasion (no reason).
best luck and don't forget to let us know how it turns out.
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Aug 17, 2015 6:58 AM in response to ChitlinsCCby A Munday,Thank you for the options! No dice though on the SMC reset. Didn't change it.
I updated the operating system after I noticed that the camera wasn't working...hoping it would help. I'll try to think through any other updates or changes before I talk to the local repair shop.
I'll let you know what they find out.
Best,
A
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Nov 21, 2015 1:19 PM in response to A Mundayby sidsden,Hey A Munday,
I am having exactly the same issue on my macbook pro (Mid 2012, Non retina), can't see the camera in system report under 'camera' or 'usb', and I was planning to do an SMC reset. Did you not see any changes post the SMC Reset? Did you get any help from the Apple support? I took mine to the local BestBuy Geek Squad (from where I bought it) and they said it could take anywhere from $150-300 for the issue to be fixed ($300 if it is a hardware issue). I'll probably do an SMC reset and if it doesn't help, then I'll get an external webcam. Let me know if/how you solved the issue.
Sid
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Nov 22, 2015 10:26 AM in response to sidsdenby EZ Jim,Hello, Sid.
More info for you (and possibly other readers) in my reply to your other post on this current issue.
Message was edited by: EZ Jim
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