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Q: 6Plus was replaced, not all pics recovered

We had to replace my daughter's phone and there are 300 pics that haven't been recovered even though the man at the Genius bar said that they would be, she connected to iTunes and it said that back up was done when she connected the new phone it showed NO back up!  She is very upset about loosing all those pics, Please someone help me!!  Thanks in advance for any and all help!!

iPhone 6 Plus, iOS 8.3

Posted on Aug 12, 2015 7:42 PM

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Q: 6Plus was replaced, not all pics recovered

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