Big Kev55
Level 1 (0 points)

Q: preferences pane will not load

I have a (mid 2010) 27" iMac running Yosemite 10.10.5 and Safari 8.0.8. I found malware or adware on my system the other day. I removed it with Maleware Bytes

and since then Safari has not worked proper at all. The major thing is the 'Preferences Pane' will not load at all. I am unable to open the Preference in Safari. I have tried resetting Safari as per community instructions, i.e. Shift-Option-Esc, Force Quitting Safari and the relaunching Safari with the Shift key down at the same time. Still no joy whatsoever. I have all the latest software updates including the new Yosemite update 10.10.5 as stated above. How do I regain control of Safari and be able to open the Preferences Pane once again

iMac, OS X Yosemite (10.10.5)

Posted on Aug 16, 2015 5:53 PM

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Big Kev55

Q: preferences pane will not load

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 16, 2015 8:13 PM in response to Big Kev55
    Level 10 (207,931 points)
    Applications
    Aug 16, 2015 8:13 PM in response to Big Kev55

    First, delete "Malwarebytes." Never install any "anti-virus" or "anti-malware" software again.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Big Kev55,

    Big Kev55 Big Kev55 Aug 16, 2015 9:10 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 16, 2015 9:10 PM in response to Linc Davis

    I hope this is how I was supposed to do it.

     

    Kevin

     

     

    2015-08-16 7:36:21.031 PM Safari[66307]: Failed to connect (extensionsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 7:36:21.031 PM Safari[66307]: Failed to connect (mailContentsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 7:36:21.034 PM Safari[66307]: Failed to connect (mailLinkMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 7:36:21.035 PM Safari[66307]: Could not connect action, target class AppController does not respond to -confirmResetSafari:

    2015-08-16 7:53:37.444 PM Safari[66307]: Layout still needs update after calling -[SidebarTableRowView layout].  SidebarTableRowView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it.  Both are programming errors in Cocoa Autolayout.  The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.

    2015-08-16 7:56:09.400 PM Safari[66307]: Failed to connect (defaultSearchEngineLabel) outlet from (GeneralPreferences) to (NSTextField): missing setter or instance variable

    2015-08-16 7:56:09.400 PM Safari[66307]: Failed to connect (defaultSearchEnginePopUp) outlet from (GeneralPreferences) to (NSPopUpButton): missing setter or instance variable

    2015-08-16 7:56:09.400 PM Safari[66307]: Could not connect action, target class GeneralPreferences does not respond to -takeDefaultSearchEngineFrom:

    2015-08-16 7:56:09.403 PM Safari[66307]: Unable to simultaneously satisfy constraints:

    (

        "<NSAutoresizingMaskLayoutConstraint:0x61800028c8f0 h=& v=& H:[NSPopUpButton:0x60000016e4c0(242)]>",

        "<NSLayoutConstraint:0x61800028ffa0 H:[NSPopUpButton:0x60000016e4c0(247)]>"

    )

     

    Will attempt to recover by breaking constraint

    <NSLayoutConstraint:0x61800028ffa0 H:[NSPopUpButton:0x60000016e4c0(247)]>

     

    Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens.  And/or, break on objc_exception_throw to catch this in the debugger.

    2015-08-16 7:56:09.489 PM Safari[66307]: An uncaught exception was raised

    2015-08-16 7:56:09.489 PM Safari[66307]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]

    2015-08-16 7:56:09.492 PM Safari[66307]: (

         0   CoreFoundation                      0x00007fff95cfd03c __exceptionPreprocess + 172

         1   libobjc.A.dylib                     0x00007fff9574c76e objc_exception_throw + 43

         2   CoreFoundation                      0x00007fff95b9f4e8 -[__NSPlaceholderArray initWithObjects:count:] + 360

         3   CoreFoundation                      0x00007fff95c05a54 +NSArray arrayWithObjects:count: + 52

         4   Safari                              0x00007fff8ecb46da -[GeneralPreferences _defaultWebBrowserMayHaveChanged] + 135

         5   Safari                              0x00007fff8ecb45e5 -[GeneralPreferences _setUpDefaultBrowserUI] + 350

         6   Safari                              0x00007fff8ecb0e40 -[GeneralPreferences awakeFromNib] + 573

         7   AppKit                              0x00007fff873b9079 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1276

         8   AppKit                              0x00007fff873980e5 loadNib + 384

         9   AppKit                              0x00007fff8739760b +NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle: + 313

         10  AppKit                              0x00007fff873973c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

         11  AppKit                              0x00007fff87397193 +NSBundle(NSNibLoading) loadNibNamed:owner: + 344

         12  AppKit                              0x00007fff87a0854e -[NSPreferencesModule viewForPreferenceNamed:] + 84

         13  Safari                              0x00007fff8ed3452f -[PreferencesUIController init] + 1511

         14  AppKit                              0x00007fff87a05d65 + + 75

         15  Safari                              0x00007fff8ea8eb1c -[AppController showPreferences:] + 101

         16  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         17  AppKit                              0x00007fff875e1eb1 -[NSApplication sendAction:to:from:] + 452

         18  Safari                              0x00007fff8eaf5045 -[BrowserApplication sendAction:to:from:] + 106

         19  AppKit                              0x00007fff875e1c4e -[NSMenuItem _corePerformAction] + 382

         20  AppKit                              0x00007fff875e197c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

         21  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         22  AppKit                              0x00007fff876a8b00 -[NSMenu performActionForItemAtIndex:] + 131

         23  AppKit                              0x00007fff876a8a66 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

         24  AppKit                              0x00007fff876a88b2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

         25  AppKit                              0x00007fff875c9d6b NSSLMMenuEventHandler + 724

         26  HIToolbox                           0x00007fff91d90b6c _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1260

         27  HIToolbox                           0x00007fff91d8ffae _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 386

         28  HIToolbox                           0x00007fff91da5cb6 SendEventToEventTarget + 40

         29  HIToolbox                           0x00007fff91ddff45 ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5PP14OpaqueEventRef + 428

         30  HIToolbox                           0x00007fff91e1db8d SendMenuCommandWithContextAndModifiers + 59

         31  HIToolbox                           0x00007fff91e1db30 SendMenuItemSelectedEvent + 188

         32  HIToolbox                           0x00007fff91e1da09 ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2 + 96

         33  HIToolbox                           0x00007fff91e1e481 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702

         34  HIToolbox                           0x00007fff91e1e0fe _HandleMenuSelection2 + 446

         35  AppKit                              0x00007fff874e7ce0 _NSHandleCarbonMenuEvent + 277

         36  AppKit                              0x00007fff8741ebfd _DPSNextEvent + 1828

         37  AppKit                              0x00007fff8741de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

         38  Safari                              0x00007fff8eaf5d30 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

         39  AppKit                              0x00007fff87413af3 -[NSApplication run] + 594

         40  AppKit                              0x00007fff87390244 NSApplicationMain + 1832

         41  libdyld.dylib                       0x00007fff9573d5c9 start + 1

         42  ???                                 0x0000000000000001 0x0 + 1

    )

    2015-08-16 8:07:37.727 PM Safari[66917]: Failed to connect (extensionsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 8:07:37.727 PM Safari[66917]: Failed to connect (mailContentsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 8:07:37.728 PM Safari[66917]: Failed to connect (mailLinkMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

    2015-08-16 8:07:37.728 PM Safari[66917]: Could not connect action, target class AppController does not respond to -confirmResetSafari:

    2015-08-16 8:07:51.268 PM Safari[66917]: Failed to connect (defaultSearchEngineLabel) outlet from (GeneralPreferences) to (NSTextField): missing setter or instance variable

    2015-08-16 8:07:51.268 PM Safari[66917]: Failed to connect (defaultSearchEnginePopUp) outlet from (GeneralPreferences) to (NSPopUpButton): missing setter or instance variable

    2015-08-16 8:07:51.269 PM Safari[66917]: Could not connect action, target class GeneralPreferences does not respond to -takeDefaultSearchEngineFrom:

    2015-08-16 8:07:51.271 PM Safari[66917]: Unable to simultaneously satisfy constraints:

    (

        "<NSAutoresizingMaskLayoutConstraint:0x608000288fc0 h=& v=& H:[NSPopUpButton:0x61000017d400(242)]>",

        "<NSLayoutConstraint:0x60800028a9b0 H:[NSPopUpButton:0x61000017d400(247)]>"

    )

     

    Will attempt to recover by breaking constraint

    <NSLayoutConstraint:0x60800028a9b0 H:[NSPopUpButton:0x61000017d400(247)]>

     

    Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens.  And/or, break on objc_exception_throw to catch this in the debugger.

    2015-08-16 8:07:51.360 PM Safari[66917]: An uncaught exception was raised

    2015-08-16 8:07:51.360 PM Safari[66917]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]

    2015-08-16 8:07:51.363 PM Safari[66917]: (

         0   CoreFoundation                      0x00007fff95cfd03c __exceptionPreprocess + 172

         1   libobjc.A.dylib                     0x00007fff9574c76e objc_exception_throw + 43

         2   CoreFoundation                      0x00007fff95b9f4e8 -[__NSPlaceholderArray initWithObjects:count:] + 360

         3   CoreFoundation                      0x00007fff95c05a54 +NSArray arrayWithObjects:count: + 52

         4   Safari                              0x00007fff8ecb46da -[GeneralPreferences _defaultWebBrowserMayHaveChanged] + 135

         5   Safari                              0x00007fff8ecb45e5 -[GeneralPreferences _setUpDefaultBrowserUI] + 350

         6   Safari                              0x00007fff8ecb0e40 -[GeneralPreferences awakeFromNib] + 573

         7   AppKit                              0x00007fff873b9079 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1276

         8   AppKit                              0x00007fff873980e5 loadNib + 384

         9   AppKit                              0x00007fff8739760b +NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle: + 313

         10  AppKit                              0x00007fff873973c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

         11  AppKit                              0x00007fff87397193 +NSBundle(NSNibLoading) loadNibNamed:owner: + 344

         12  AppKit                              0x00007fff87a0854e -[NSPreferencesModule viewForPreferenceNamed:] + 84

         13  Safari                              0x00007fff8ed3452f -[PreferencesUIController init] + 1511

         14  AppKit                              0x00007fff87a05d65 + + 75

         15  Safari                              0x00007fff8ea8eb1c -[AppController showPreferences:] + 101

         16  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         17  AppKit                              0x00007fff875e1eb1 -[NSApplication sendAction:to:from:] + 452

         18  Safari                              0x00007fff8eaf5045 -[BrowserApplication sendAction:to:from:] + 106

         19  AppKit                              0x00007fff875e1c4e -[NSMenuItem _corePerformAction] + 382

         20  AppKit                              0x00007fff875e197c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

         21  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         22  AppKit                              0x00007fff876a8b00 -[NSMenu performActionForItemAtIndex:] + 131

         23  AppKit                              0x00007fff876a8a66 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

         24  AppKit                              0x00007fff876a88b2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

         25  AppKit                              0x00007fff875c9d6b NSSLMMenuEventHandler + 724

         26  HIToolbox                           0x00007fff91d90b6c _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1260

         27  HIToolbox                           0x00007fff91d8ffae _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 386

         28  HIToolbox                           0x00007fff91da5cb6 SendEventToEventTarget + 40

         29  HIToolbox                           0x00007fff91ddff45 ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5PP14OpaqueEventRef + 428

         30  HIToolbox                           0x00007fff91e1db8d SendMenuCommandWithContextAndModifiers + 59

         31  HIToolbox                           0x00007fff91e1db30 SendMenuItemSelectedEvent + 188

         32  HIToolbox                           0x00007fff91e1da09 ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2 + 96

         33  HIToolbox                           0x00007fff91e1e481 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702

         34  HIToolbox                           0x00007fff91e1e0fe _HandleMenuSelection2 + 446

         35  AppKit                              0x00007fff874e7ce0 _NSHandleCarbonMenuEvent + 277

         36  AppKit                              0x00007fff8741ebfd _DPSNextEvent + 1828

         37  AppKit                              0x00007fff8741de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

         38  Safari                              0x00007fff8eaf5d30 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

         39  AppKit                              0x00007fff87413af3 -[NSApplication run] + 594

         40  AppKit                              0x00007fff87390244 NSApplicationMain + 1832

         41  libdyld.dylib                       0x00007fff9573d5c9 start + 1

         42  ???                                 0x0000000000000001 0x0 + 1

    )

    2015-08-16 8:09:58.322 PM Safari[66917]: Failed to connect (confirmClosingMultiplePagesCheckbox) outlet from (TabsPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.322 PM Safari[66917]: Failed to connect (finePrintSwitcher) outlet from (TabsPreferences) to (NSTabView): missing setter or instance variable

    2015-08-16 8:09:58.323 PM Safari[66917]: Could not connect action, target class TabsPreferences does not respond to -toggleConfirmClosingMultiplePages:

    2015-08-16 8:09:58.340 PM Safari[66917]: Failed to connect (removeAllButton) outlet from (PasswordsPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.340 PM Safari[66917]: Failed to connect (showPasswordsCheckbox) outlet from (PasswordsPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.340 PM Safari[66917]: Could not connect action, target class PasswordsPreferences does not respond to -removeAllItems:

    2015-08-16 8:09:58.340 PM Safari[66917]: Could not connect action, target class PasswordsPreferences does not respond to -removeSelectedItems:

    2015-08-16 8:09:58.340 PM Safari[66917]: Could not connect action, target class PasswordsPreferences does not respond to -toggleShowPasswords:

    2015-08-16 8:09:58.360 PM Safari[66917]: Unknown class BlockedPluginsEditorCellView in Interface Builder file at path /Applications/Safari.app/Contents/Resources/English.lproj/SecurityPreferences.n ib.

    2015-08-16 8:09:58.369 PM Safari[66917]: Unknown class 'BlockedPluginsEditor', using 'NSObject' instead. Encountered in Interface Builder file at path /Applications/Safari.app/Contents/Resources/English.lproj/SecurityPreferences.n ib.

    2015-08-16 8:09:58.369 PM Safari[66917]: Failed to connect (antiPhishingEnabled) outlet from (SecurityPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.369 PM Safari[66917]: Failed to connect (antiPhishingLabel) outlet from (SecurityPreferences) to (NSTextField): missing setter or instance variable

    2015-08-16 8:09:58.369 PM Safari[66917]: Failed to connect (antiPhishingStatusImageView) outlet from (SecurityPreferences) to (NSImageView): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (blockedPluginsEditor) outlet from (SecurityPreferences) to (NSObject): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (helpButton) outlet from (SecurityPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (javaEnabledCheckbox) outlet from (SecurityPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (manageJavaBlockingButton) outlet from (SecurityPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (pluginsEnabledCheckbox) outlet from (SecurityPreferences) to (NSButton): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (webContentLabel) outlet from (SecurityPreferences) to (NSTextField): missing setter or instance variable

    2015-08-16 8:09:58.370 PM Safari[66917]: Failed to connect (bottomTextJavaNotBlocked) outlet from (NSObject) to (NSTextField): missing setter or instance variable

    2015-08-16 8:09:58.371 PM Safari[66917]: Failed to connect (bottomTextXProtect) outlet from (NSObject) to (NSView): missing setter or instance variable

    2015-08-16 8:09:58.371 PM Safari[66917]: Failed to connect (scrollView) outlet from (NSObject) to (NSScrollView): missing setter or instance variable

    2015-08-16 8:09:58.371 PM Safari[66917]: Failed to connect (tableView) outlet from (NSObject) to (TableViewPlus): missing setter or instance variable

    2015-08-16 8:09:58.371 PM Safari[66917]: Failed to connect (upperText) outlet from (NSObject) to (NSTextField): missing setter or instance variable

    2015-08-16 8:09:58.371 PM Safari[66917]: Failed to connect (window) outlet from (NSObject) to (NSPanel): missing setter or instance variable

    2015-08-16 8:09:58.372 PM Safari[66917]: Failed to connect (_policyPopUpButton) outlet from (NSTableCellView) to (NSPopUpButton): missing setter or instance variable

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class SecurityPreferences does not respond to -togglePluginsEnabled:

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class SecurityPreferences does not respond to -toggleJavaEnabled:

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class SecurityPreferences does not respond to -showBlockedPluginsDetails:

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class NSObject does not respond to -clearAll:

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class NSObject does not respond to -hideSheet:

    2015-08-16 8:09:58.372 PM Safari[66917]: Could not connect action, target class NSObject does not respond to -policyDidChange:

    2015-08-16 8:09:58.413 PM Safari[66917]: An uncaught exception was raised

    2015-08-16 8:09:58.413 PM Safari[66917]: [ valueForUndefinedKey:]: this class is not key value coding-compliant for the key isInstalledJavaBlockedByXProtect.

    2015-08-16 8:09:58.419 PM Safari[66917]: (

         0   CoreFoundation                      0x00007fff95cfd03c __exceptionPreprocess + 172

         1   libobjc.A.dylib                     0x00007fff9574c76e objc_exception_throw + 43

         2   CoreFoundation                      0x00007fff95cfcbd9 -[NSException raise] + 9

         3   Foundation                          0x00007fff8be76d95 -[NSObject(NSKeyValueCoding) valueForUndefinedKey:] + 226

         4   Foundation                          0x00007fff8bd4bd0b -[NSObject(NSKeyValueCoding) valueForKey:] + 385

         5   Foundation                          0x00007fff8bd5ea21 -[NSObject(NSKeyValueCoding) valueForKeyPath:] + 324

         6   AppKit                              0x00007fff874feb56 -[NSBinder valueForBinding:resolveMarkersToPlaceholders:] + 164

         7   AppKit                              0x00007fff874ffa14 -[NSEditableBinder hiddenState] + 73

         8   AppKit                              0x00007fff874ff9c2 -[NSEditableBinder _hiddenStateWithMode:] + 74

         9   AppKit                              0x00007fff874fe7a6 -[NSEditableBinder _setStatesImmediatelyInObject:mode:triggerRedisplay:] + 553

         10  AppKit                              0x00007fff874fe576 -[NSEditableBinder _observeValueForKeyPath:ofObject:context:] + 119

         11  AppKit                              0x00007fff874f6621 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 758

         12  AppKit                              0x00007fff873b8fa6 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1065

         13  AppKit                              0x00007fff873980e5 loadNib + 384

         14  AppKit                              0x00007fff8739760b +NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle: + 313

         15  AppKit                              0x00007fff873973c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

         16  AppKit                              0x00007fff87397193 +NSBundle(NSNibLoading) loadNibNamed:owner: + 344

         17  AppKit                              0x00007fff87a0854e -[NSPreferencesModule viewForPreferenceNamed:] + 84

         18  Safari                              0x00007fff8ed3452f -[PreferencesUIController init] + 1511

         19  AppKit                              0x00007fff87a05d65 + + 75

         20  Safari                              0x00007fff8ea8eb1c -[AppController showPreferences:] + 101

         21  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         22  AppKit                              0x00007fff875e1eb1 -[NSApplication sendAction:to:from:] + 452

         23  Safari                              0x00007fff8eaf5045 -[BrowserApplication sendAction:to:from:] + 106

         24  AppKit                              0x00007fff875e1c4e -[NSMenuItem _corePerformAction] + 382

         25  AppKit                              0x00007fff875e197c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

         26  libsystem_trace.dylib               0x00007fff880a0cd7 osactivity_initiate + 75

         27  AppKit                              0x00007fff876a8b00 -[NSMenu performActionForItemAtIndex:] + 131

         28  AppKit                              0x00007fff876a8a66 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

         29  AppKit                              0x00007fff876a88b2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

         30  AppKit                              0x00007fff875c9d6b NSSLMMenuEventHandler + 724

         31  HIToolbox                           0x00007fff91d90b6c _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1260

         32  HIToolbox                           0x00007fff91d8ffae _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 386

         33  HIToolbox                           0x00007fff91da5cb6 SendEventToEventTarget + 40

         34  HIToolbox                           0x00007fff91ddff45 ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5PP14OpaqueEventRef + 428

         35  HIToolbox                           0x00007fff91e1db8d SendMenuCommandWithContextAndModifiers + 59

         36  HIToolbox                           0x00007fff91e1db30 SendMenuItemSelectedEvent + 188

         37  HIToolbox                           0x00007fff91e1da09 ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2 + 96

         38  HIToolbox                           0x00007fff91e1e481 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702

         39  HIToolbox                           0x00007fff91e1e0fe _HandleMenuSelection2 + 446

         40  AppKit                              0x00007fff874e7ce0 _NSHandleCarbonMenuEvent + 277

         41  AppKit                              0x00007fff8741ebfd _DPSNextEvent + 1828

         42  AppKit                              0x00007fff8741de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

         43  Safari                              0x00007fff8eaf5d30 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

         44  AppKit                              0x00007fff87413af3 -[NSApplication run] + 594

         45  AppKit                              0x00007fff87390244 NSApplicationMain + 1832

         46  libdyld.dylib                       0x00007fff9573d5c9 start + 1

         47  ???                                 0x0000000000000001 0x0 + 1

    )

    2015-08-16 8:10:02.445 PM Safari[66917]: Failed to connect (cookiePolicyMatrix) outlet from (PrivacyPreferences) to (NSMatrix): missing setter or instance variable

    2015-08-16 8:10:02.445 PM Safari[66917]: Failed to connect (locationPolicyMatrix) outlet from (PrivacyPreferences) to (NSMatrix): missing setter or instance variable

    2015-08-16 8:10:02.446 PM Safari[66917]: Could not connect action, target class PrivacyPreferences does not respond to -takeCookiePolicyFrom:

  • by Linc Davis,

    Linc Davis Linc Davis Aug 16, 2015 9:22 PM in response to Big Kev55
    Level 10 (207,931 points)
    Applications
    Aug 16, 2015 9:22 PM in response to Big Kev55

    It looks like the system is corrupt.

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by thomas_r.,

    thomas_r. thomas_r. Aug 18, 2015 4:00 AM in response to Big Kev55
    Level 7 (30,889 points)
    Mac OS X
    Aug 18, 2015 4:00 AM in response to Big Kev55

    As Linc points out, it looks like something is wrong with your system. This is probably a result of the adware that was installed, and not due to the Malwarebytes software, as Linc will try to make you believe.

     

    Malwarebytes logs every single file that is removed. If you can post a copy of the Malwarebytes log file, I can tell you if the issue might have been caused by something Malwarebytes removed (which I believe is extremely unlikely) or if it was caused by something else. The log file can be found by opening Malwarebytes Anti-Malware and choosing Open Log File from the Scanner menu. Select the entire text of the log file and paste it into a message here.

     

    (Fair disclosure: I am affiliated with Malwarebytes.)

  • by Linc Davis,

    Linc Davis Linc Davis Aug 18, 2015 8:12 AM in response to Linc Davis
    Level 10 (207,931 points)
    Applications
    Aug 18, 2015 8:12 AM in response to Linc Davis

    Obviously the system corruption was not caused by adware, because Safari was working (albeit with ad injection) before you ran "malwarebytes." After you ran it, Safari didn't work at all. Draw your own conclusions. It's impossible for system corruption to be caused by correctly removing adware.

  • by Big Kev55,

    Big Kev55 Big Kev55 Aug 18, 2015 8:26 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 18, 2015 8:26 AM in response to Linc Davis

    Hi Linc,

    Thanks for the information. It looks like I am going to have to reinstall Yosemite. The only problem I am having with that is I can't re-download it from the App Store since I already have 10.10.5 already installed. How do I get the App Store to let me download it again?

     

    Kevin

     

    Sent from my iPhone

  • by thomas_r.,

    thomas_r. thomas_r. Aug 18, 2015 8:29 AM in response to Linc Davis
    Level 7 (30,889 points)
    Mac OS X
    Aug 18, 2015 8:29 AM in response to Linc Davis

    Linc Davis wrote:

     

    Obviously the system corruption was not caused by adware, because Safari was working (albeit with ad injection) before you ran "malwarebytes." After you ran it, Safari didn't work at all.

     

    Then you should have no problem whatsoever with seeing what the log file says.

     

    Of course, considering that you're already using this topic to attack me elsewhere, your motivations should be considered to be more than a little biased.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 18, 2015 8:50 AM in response to Big Kev55
    Level 10 (207,931 points)
    Applications
    Aug 18, 2015 8:50 AM in response to Big Kev55

    Don't download it from the App Store. Follow the instructions linked to my comment of Aug. 16.

  • by thomas_r.,

    thomas_r. thomas_r. Aug 18, 2015 10:04 AM in response to Big Kev55
    Level 7 (30,889 points)
    Mac OS X
    Aug 18, 2015 10:04 AM in response to Big Kev55

    Big Kev55 wrote:

     

    It looks like I am going to have to reinstall Yosemite. The only problem I am having with that is I can't re-download it from the App Store

     

    To reinstall the system, hold down command-R at startup. It will start up in recovery mode, which will allow you to reinstall on top of your existing system. This should not interfere with any of your apps or documents, but nonetheless, it's important to ensure that you have a good set of backups just in case something goes wrong.