scotmitc

Q: Syncing new purchases

I recently purchased some songs from iTunes.  I can play these songs on my MacBook and iPhone as long as the phone is in my home.  But when I take the iPhone to my vehicle to play the music when driving, these song won't play. The new song are skipped over but when I bring the phone back into my home, I can listen to them on my iPhone again!?  All iTunes and iOS are up to date. Frustrated!!

MacBook Pro, iOS 8.1.2

Posted on Aug 17, 2015 7:20 AM

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Q: Syncing new purchases

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  • by alex_h1,

    alex_h1 alex_h1 Aug 18, 2015 11:03 AM in response to scotmitc
    Community Specialists
    Aug 18, 2015 11:03 AM in response to scotmitc

    Hello there, scotmitc.

     

    It sounds like you are unable to play your purchased content on your iPhone when you're no longer on your wi-fi network at home. The following Knowledge Base article offers up a great option for automatically downloading purchases to your device:

     

    Turn on Automatic Downloads - Apple Support

    Turn on Automatic Downloads


    On your iPhone, iPad, or iPod touch


    On your computer

     

    On your iPhone, iPad, or iPod touch

    1. Tap Settings > iTunes & App Store.
    2. If you're not already, sign in with your Apple ID.
    3. Turn on the content that you want to automatically download.

    You can turn Automatic Downloads on or off over your cellular network on an iPhone or iPad Wi-Fi + Cellular. Go to Settings > iTunes & App Store and turn Use Cellular Data on or off. Cellular Data downloads are limited to a file size of 100 MB or smaller.

     

    {...}

    Get help

     

    Alternatively, if you have Apple Music, the following article has some great information for adding playable content to your device:

     

    Add music from your own collection to your Apple Music library - Apple Support

    When you first join Apple Music, we identify the songs in your personal music collection and compare them to the Apple Music catalog. If we have your songs in our catalog, we make them instantly available to access on all of your devices during your membership. Songs that we can’t identify can be uploaded with iTunes into iCloud for listening on all your devices.

    Songs that you bought from the iTunes Store with the same Apple ID that you use for Apple Music are always available on all of your devices.

    Upload songs with iTunes from your Mac or PC

    To add tracks from your Mac or PC to your Apple Music library: 

    1. Sign in to iTunes on your Mac or PC with the Apple ID and password that you use for your Apple Music membership.
    2. Make sure iCloud Music Library is on

    How Apple Music handles your uploaded songs

    • You can have up to 25,000 songs in your music library. Songs you purchased from the iTunes Store don't count against this limit.
    • Only songs under 200 MB or less than 2 hours are uploaded.
    • Songs that are encoded in ALAC, WAV, or AIFF formats will be transcoded to a separate temporary AAC 256 Kbps file locally, before they're uploaded. The original files aren't changed.
    • Songs that are encoded in AAC or MP3 formats must meet certain quality criteria to be matched or uploaded. 
    • Songs that contain DRM (Digital Rights Management) must be authorized for playback on your Mac or PC to be matched or uploaded.
    • Songs that you upload with iTunes won’t take up space on your devices, unless you save them to listen offline.

     

    Thank you for reaching out to Apple Support Communities.

     

    Kind Regards.