Saphsana
Level 1 (6 points)
iWork

Q: Very slow wifi downloads from app store

Since updating to 8.4.0 and then 8.4.1 apps from the app store take FOREVER to download over wifi. They work just fine downloading with the cellular network, but this eats up data. Help.

iPhone 5s, iOS 8.4.1

Posted on Aug 17, 2015 7:57 AM

by Saphsana,Solvedanswer
Saphsana Saphsana
Level 1 (6 points)
iWork
A:

Same thing is happening with Apple Music. With wifi the music doesn't play continuously, it stops and starts. With cellular it play as it should.

Posted on Aug 17, 2015 8:11 AM

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Q: Very slow wifi downloads from app store

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  • by Saphsana,Solvedanswer

    Saphsana Saphsana Aug 17, 2015 8:11 AM in response to Saphsana
    Level 1 (6 points)
    iWork
    Aug 17, 2015 8:11 AM in response to Saphsana

    Same thing is happening with Apple Music. With wifi the music doesn't play continuously, it stops and starts. With cellular it play as it should.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 17, 2015 8:12 AM in response to Saphsana
    Level 8 (37,891 points)
    Mac OS X
    Aug 17, 2015 8:12 AM in response to Saphsana

    Try rebooting your router. Unplug it for about 15 seconds.

  • by Digital311,

    Digital311 Digital311 Aug 17, 2015 2:22 PM in response to Saphsana
    Level 1 (0 points)
    Aug 17, 2015 2:22 PM in response to Saphsana

    Its because you're on CenturyLink.  Apple is not the problem in this case. It's CenturyLink internet service, and they refuse to acknowledge and fix the problem. I suggest you go to their facebook page and voice your displeasure until they fix it.  I can't download anything from the itunes store, app store, or any updates through my CenturyLink Wifi router.  Any other ISP or when I'm on data connection from my cell phone service, it works.  But not on WIFI with CenturyLink. 

  • by GaerBear94,

    GaerBear94 GaerBear94 Aug 17, 2015 6:24 PM in response to Saphsana
    Level 1 (0 points)
    Aug 17, 2015 6:24 PM in response to Saphsana

    I have the same problem, all of my apple devices are slow to download, but my lenovo laptop downloads are fast.

  • by LincMii,

    LincMii LincMii Aug 18, 2015 11:52 AM in response to Saphsana
    Level 1 (0 points)
    Aug 18, 2015 11:52 AM in response to Saphsana

    I've been experiencing this as well. My wife downloads apps just fine via our home WiFi using her Samsung Galaxy S6. I use an Asus Router w/ Tomato firmware -- ISP is Oceanic Cable.

  • by Docbench,

    Docbench Docbench Aug 18, 2015 5:36 PM in response to Saphsana
    Level 1 (0 points)
    Aug 18, 2015 5:36 PM in response to Saphsana

    I Am having the same issues. I have had no trouble in the past, but since the update it is almost impossible to download anything.

     

    HELP

  • by Kenneth Smith2,

    Kenneth Smith2 Kenneth Smith2 Aug 18, 2015 5:56 PM in response to Digital311
    Level 1 (5 points)
    Aug 18, 2015 5:56 PM in response to Digital311

    It's not CenturyLink, I have never heard of them until now.  I have AT&T Uverse and, in my case downloads from the app store are slow on wifi and cellular.  My cellular provider is Verizon.

  • by goinskiing,

    goinskiing goinskiing Aug 19, 2015 11:06 PM in response to Saphsana
    Level 1 (10 points)
    Aug 19, 2015 11:06 PM in response to Saphsana

    I am having the same problem. It's true for the iOS and OSX app stores across all my devices on work network, home network, and Verizon. I hope they get this resolved soon because it's pretty frustrating.

  • by SteffsStuff,

    SteffsStuff SteffsStuff Aug 20, 2015 2:17 AM in response to Saphsana
    Level 1 (0 points)
    Aug 20, 2015 2:17 AM in response to Saphsana

    I Am having the same problem. I did not do the update, and am still at 8.4.0 on my iPad 4. The problem did begin around the time the update began to be offered, so I was thinking that it was because I did not do the update ~ but I guess not, since some of you who updated are experiencing the same issue. I have tried powering off and also the power/ home reboot. It isn't my connection speed, because I am able to stream videos with no problem. I am stumped.

  • by BigBear4477,

    BigBear4477 BigBear4477 Aug 20, 2015 6:52 AM in response to SteffsStuff
    Level 1 (0 points)
    Aug 20, 2015 6:52 AM in response to SteffsStuff

    I'm having the same issue on ATT Uverse.  I've cycled my modem and my router.  Seeing this tells me Apple has done something they didn't account for.  I almost bought another router to address this.  Thank goodness I found this post. @apple please address!

  • by Studliciousg,

    Studliciousg Studliciousg Aug 20, 2015 7:17 AM in response to Saphsana
    Level 1 (5 points)
    Aug 20, 2015 7:17 AM in response to Saphsana

    I'm in the same situation. Download speeds are terrible on my iPhone 5s and iPad 3 using WiFi, but no issues at all using cellular service. I have updated to 8.4.1, but was experiencing the slow downloads before updating as well; I have CableOne internet with 50mb download speeds. Anyone found a solution to the issue yet?

  • by AmishCake,

    AmishCake AmishCake Aug 20, 2015 7:45 AM in response to BigBear4477
    Level 6 (9,381 points)
    Aug 20, 2015 7:45 AM in response to BigBear4477

    You aren't addressing Apple when you post on this forum, just users like you. If you want to contact Apple, use the Contact Us links at the bottom of each page of this forum. If you want to send them feedback, use this link: http://www.apple.com/feedback

  • by Kenneth Smith2,Helpful

    Kenneth Smith2 Kenneth Smith2 Aug 20, 2015 9:46 AM in response to BigBear4477
    Level 1 (5 points)
    Aug 20, 2015 9:46 AM in response to BigBear4477

    I found a solution that works for me, I changed the DNS server addresses on my home network to Open DNS, 208.67.222.222 and 208.67.220.220.  Everything is working perfectly now.

  • by Studliciousg,Helpful

    Studliciousg Studliciousg Aug 20, 2015 11:11 AM in response to Kenneth Smith2
    Level 1 (5 points)
    Aug 20, 2015 11:11 AM in response to Kenneth Smith2

    Thanks for the suggestion! I changed my DNS settings to your recommendation and my apps are downloading/updating like normal!!!

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