Mordan

Q: Safari crashing. Won't open. message report titled: Safari quit unexpetedly while using the Webkit plug-in

One day works fine. Next day nothing.

Scan for virus - nothing found.

Scan for Flashback virus - nothing found.

Safari will open in Safe mode.

I reinstalled Maverick but did not solve the problem.

Tried to install Yosemite but each time the message pops up "file corrupted or tampered with can't install.

 

Help.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Aug 17, 2015 7:06 AM

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Q: Safari crashing. Won't open. message report titled: Safari quit unexpetedly while using the Webkit plug-in

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 17, 2015 12:07 PM in response to Mordan
    Level 10 (208,037 points)
    Applications
    Aug 17, 2015 12:07 PM in response to Mordan

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Mordan,

    Mordan Mordan Aug 17, 2015 4:46 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Aug 17, 2015 4:46 PM in response to Linc Davis

    When pasting I received the error msg.

    I have pasted it to pastebin.  what do you need to find it?

  • by Linc Davis,

    Linc Davis Linc Davis Aug 17, 2015 4:56 PM in response to Mordan
    Level 10 (208,037 points)
    Applications
    Aug 17, 2015 4:56 PM in response to Mordan

    With the Pastebin page loaded, copy the URL from the address bar and paste it into a reply.

  • by Mordan,

    Mordan Mordan Aug 17, 2015 5:35 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Aug 17, 2015 5:35 PM in response to Linc Davis
  • by Linc Davis,

    Linc Davis Linc Davis Aug 17, 2015 5:56 PM in response to Mordan
    Level 10 (208,037 points)
    Applications
    Aug 17, 2015 5:56 PM in response to Mordan

    You started up in safe mode, and Safari did not crash. Then you restarted as usual (not in safe mode) and Safari did crash. If that's true, see below.

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

    If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

    8. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

    [Process started]
            Part 1 of 8 done at … sec
            …
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]

    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    ______________________________________________________________

    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by Mordan,

    Mordan Mordan Aug 18, 2015 6:26 AM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Aug 18, 2015 6:26 AM in response to Linc Davis

    Although I was able to use Safari (once) in safe mode, I am not able to open safari in safe mode for the last 3 attempts.

    Based on your opening line, in your last instruction, I have not gone forward to run the script.

  • by Mordan,

    Mordan Mordan Aug 18, 2015 6:44 AM in response to Mordan
    Level 1 (4 points)
    Mac OS X
    Aug 18, 2015 6:44 AM in response to Mordan

    Further, when booting in safe mode, I was given an option to login as Guest (never used this before on this computer) and was unable to open safari also. Same issue and report.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Aug 18, 2015 7:16 AM in response to Mordan
    Level 10 (208,037 points)
    Applications
    Aug 18, 2015 7:16 AM in response to Mordan

    Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

    Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

    When you restart, you'll be prompted to go through the initial setup process. That’s when you transfer the data from a backup. Don't transfer the Guest account, if it was enabled.

  • by Mordan,

    Mordan Mordan Aug 18, 2015 7:25 AM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Aug 18, 2015 7:25 AM in response to Linc Davis

    I will do 2 backups as suggested. Which is the best way to confirm the backups were successful, useable and not corrupted in anyway...

  • by Linc Davis,

    Linc Davis Linc Davis Aug 18, 2015 7:42 AM in response to Mordan
    Level 10 (208,037 points)
    Applications
    Aug 18, 2015 7:42 AM in response to Mordan

    If both backups complete without an error message, that's as good an indication of success as you can get. Obviously I can't guarantee the integrity of your backups. Proceed at your own risk.

  • by Mordan,

    Mordan Mordan Aug 20, 2015 5:02 AM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Aug 20, 2015 5:02 AM in response to Linc Davis

    It worked. Back up and running.

    Many thanks.