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Helpful answers
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Aug 18, 2015 8:06 AM in response to matr3iby pedro d,Hello there, matr3i.
It sounds like you're unable to sign into your Apple Music account. The following Knowledge Base article offers up some great information on getting started:
Check your Apple Music library settings - Apple Support
Sign in to Apple Music and turn on iCloud Music Library
To add music to your library, you must have an active Apple Music membership and turn on iCloud Music Library.
On your iPhone, iPad, or iPod touch:
- In the Apple Music app, tap the profile icon and sign in with the same Apple ID and password that you use for your Apple Music membership.
- In Settings > Music, turn on iCloud Music Library.
- If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.
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*When you choose Merge, songs on your device that are in the Apple Music catalog become instantly available to access on your other devices. On iPhone, iPad, and iPod touch, songs that we can’t match are shown on your other devices. But you won’t be able to play them on your other devices until you upload them from your Mac or PC with iTunes.
Thanks for participating in Apple Support Communities.
Cheers.
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Aug 27, 2015 5:06 PM in response to pedro dby matr3i,Thx, man, but I was logged in. I'm not an idiot.
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Aug 27, 2015 5:32 PM in response to matr3iby hollyt10,This is ridiculous- I actually didn't have a problem UNTIL I updated. Now everything is wiped out. ! and icing on the cake is I'm paying for this
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Aug 29, 2015 7:44 AM in response to matr3iby pedro d,Hello again, matr3i.
Thanks for providing additional information on how performing the steps went for you. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources -https://getsupport.apple.com/GetproductgroupList.action
All the best.
