Q: Itunes keeps telling me disc burner or software not found since upgrading itunes and to Windows 10

Since the latest upgrade to ITunes 12.2.2.25 64 bit and upgrading to Windows 10 when trying to burn a cd the message I'm getting says 'Disc burner or software not found'. The cd drive is not showing up on File Explorer.

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Posted on Aug 17, 2015 8:21 AM

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Q: Itunes keeps telling me disc burner or software not found since upgrading itunes and to Windows 10

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by alex_h1,Helpful

alex_h1 Aug 18, 2015 9:06 AM in response to charmainesimp
Community Specialists

Aug 18, 2015 9:06 AM in response to charmainesimp

Howdy charmainesimp,
Welcome to Apple Support Communities.

From what I gather, the optical drive in your PC isn't recognized by Explorer and there's an issue burning CDs since updating to the latest version of iTunes. The article below provides a lot of great information that may help you resolve the issues with the optical drives in you PC.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support

So long.
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by charmainesimp,

charmainesimp Aug 23, 2015 3:10 AM in response to alex_h1
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Aug 23, 2015 3:10 AM in response to alex_h1

Thank you for your help. I ran the iTunes CD Diagnostics and it has sorted this problem. Thank you again.
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Q: Itunes keeps telling me disc burner or software not found since upgrading itunes and to Windows 10

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by alex_h1,★Helpful

by charmainesimp,

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by alex_h1,Helpful