hellethorning

Q: iPhone 5 not recognised on iTunes - nothing works

Hello,

 

Today while I was using my iPhone 5 it just turned off. The battery was about 75% full. When the phone is charging, there is only a white screen with an Apple logo on it. I hold down the Home button for 15 seconds and then it says to connect the phone to iTunes.

 

When I connect the phone to my MBP, nothing happens (the screen is black) and the computer doesn't recognises the phone. I tried holding Home button and Home + Sleep buttons but nothing happens in either combination.

 

Do you have any idea how to fix the phone, it is really urgent as this is my business phone and I am on a remote island in the moment. Won't be able to go to Apple Store before Saturday.

 

Thank you in advance!

iPhone 5, iOS 8.3, 64GB

Posted on Aug 18, 2015 10:26 AM

Close

Q: iPhone 5 not recognised on iTunes - nothing works

  • All replies
  • Helpful answers