Q: When I open my email app it is blank for 30 seconds then shuts down and goes back to my main screen. Can anyone help me with ... When I open my email app it is blank for 30 seconds then shuts down and goes back to my main screen. Can anyone help me with this? more
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Helpful answers
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Aug 19, 2015 9:25 AM in response to Mawippby sterling r,Hi Mawipp,
It sounds like your Mail app is closing on you unexpectedly when you tap it to check your mail. I would start by quitting the Mail and the Settings apps first:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:iOS: Turning off and on (restarting) and resetting
If the issue persists, then use these steps from the following article to remove the account from the iPad and re add it to see if the account data needed to be refreshed:
Get help with Mail on iPhone, iPad, and iPod touch
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
Thank you for using Apple Support Communities.
- Remove the affected email account from your device with these steps:
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Sep 2, 2015 8:31 AM in response to sterling rby toctic,I have tried all the recommendations listed and still have the blank screen followed by the mail app closing on my iPad!
