Q: Itunes 12.2.2.25 - Missing tracks already uploaded to icloud but are not in hard drive
Itunes 12.2.2.25 - the tracks that I already uploaded to icloud and are not in my hard drive are not visible in Itunes, apparently they are missing or dissapeared, I just can see the purchased tracks that are already in icloud and not in my hard drive and the tracks that are in icloud and also in my hard drive.
I've restarted several times Itunes, and signed out and signed back in from Menu > Store > Sign out and signed in back and nothing have worked. I also have an iphone connected with my music in itunes match or icloud and I can play every single track even the tracks that are "missing" from my Itunes Library.
MacBook Air, OS X Mavericks (10.9.5)
Posted on Aug 19, 2015 11:10 PM
Community Specialists
Hello Dahab4390,
Thanks for using Apple Support Communities.
From your post I understand that you have an iCloud Music Library with Apple Music account and iTunes Match set up on your iPhone, but you are only seeing your purchased songs in iTunes on the computer. As a first step in troubleshooting this issue, please make sure you have iCloud Music Library enabled in the General section of iTunes Preferences.
- Make sure that you're signed in to iTunes with the Apple ID and password that you use for your Apple Music membership.
- Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
Windows: Press Control + B on your keyboard to open the iTunes menu bar. Choose iTunes > Preferences, and turn on iCloud Music Library.- If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.
*When you choose Merge, songs on your device that are in the Apple Music catalog become instantly available to access on your other devices. On iPhone, iPad, and iPod touch, songs that we can’t match are shown on your other devices. But you won’t be able to play them on your other devices until you upload them from your Mac or PC with iTunes.
Check your Apple Music library settings - Apple Support
Take care.
Posted on Aug 21, 2015 6:59 AM