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Q: Mac OS X wants to use the "System" keychain - after Outlook password change

Yesterday I updated my Exchange server password in accordance with my corporate password policies.

 

Virtually immediately upon updating the password in Outlook 2011 Mountain Lion started throwing up the password prompt:

 

Mac OS X wants to use the "System" keychain

 

Screenshot_9_13_13_4_26_PM-2.jpg

 

Typing my admin level username and password and clicking allow clears the issue until I do anything different in Outlook - switch messages, reply, forward, check for new, etc...

 

Since it was coincidental with the new password in Exchange/Outlook and the icon on the lock is the Outlook icon I presume the two to be related.

 

To try and resolve I have

  • updated Outlook/Office to 14.3.7 as of today,
  • I have verified and repaired my Keychain with no change,
  • rebooted and applied the 10.8.5 update today (Mountain Lion updated after the problem began so not related and no fix)

 

If I open Keychain Access and manually unlock the System keychain the issue goes away.

 

I had this problem once several months ago (again likely coincidental with the quarterly password change in Exchange) and I don't recall exactly what resolved the issue, but I recall it involved locking/unlocking the System keychain.

iMac, OS X Mountain Lion (10.8.4)

Posted on Sep 13, 2013 7:46 AM

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Q: Mac OS X wants to use the "System" keychain - after Outlook password change

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  • Helpful answers

  • by denny.volkardt,

    denny.volkardt denny.volkardt Aug 20, 2015 12:33 AM in response to Ruprick the Monkey Boy
    Level 1 (0 points)
    Aug 20, 2015 12:33 AM in response to Ruprick the Monkey Boy

    Hi,

     

    is there a solution to this problem? I have a very similar behavior with Outlook and OS X 10.10.4, the message appears almost nonstop which makes the system basically unusable.

     

    I never had this issue with Mavericks or Mountain Lion, only appeared since I upgraded to Yosemite...

     

    Any help would be appreciated, most solutions I found so far did either not work or are related to the Login Keychain, which is not the issue on my end.

     

    Thanks in advance!

    Denny

  • by Ruprick the Monkey Boy,

    Ruprick the Monkey Boy Ruprick the Monkey Boy Aug 20, 2015 8:33 AM in response to denny.volkardt
    Level 1 (79 points)
    Mac OS X
    Aug 20, 2015 8:33 AM in response to denny.volkardt

    I never found a "solution" but the problem went away on it's own.

     

    I have since upgraded to office 2016 (throughout the preview period and now that it's live I have an Office365 subscription) and I have yet to have this problem return.