zanzibarwindss
Level 1 (0 points)

Q: iTunes cannot restore my ipad

Hi

 

Ok today I tried to update my iPad and something has gone seriously wrong.

 

I tried to first upgrade the iPad Air 2 (Its only two weeks old) to the latest version, was only one version behind. The iPad was connected to an iMAc with latest version of Yosemite and iTunes.

 

The initial update failed, cant remember the error it gave me but basically the iPad was wiped and I was told to then restore it. At this point the iPad does not boot but is detected by iTunes and I get the connect cable to itunes icons on the ipad.

 

I have tried the points set out at: Resolve iOS update and restore errors in iTunes - Apple Support and basically iTunes starts the restore but the progress bar gets only about 10% in (Apple logo on iPad and corresponding progress amount) and then after that nothing happens, even after been connected for an hour.

Screen Shot 2015-08-20 at 13.01.54.png

Is there anyway to get this sorted?

 

Many thanks

John

iPad Air, iOS 8.4, null

Posted on Aug 20, 2015 7:17 AM

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zanzibarwindss

Q: iTunes cannot restore my ipad

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  • Helpful answers

  • by Briansyddall,

    Briansyddall Briansyddall Aug 20, 2015 8:21 AM in response to zanzibarwindss
    Level 6 (9,255 points)
    Apple Watch
    Aug 20, 2015 8:21 AM in response to zanzibarwindss

    Hi

    Have you got the latest itunes on your PC 12.2

    Turn ipad OFF

    Connect lead to USB on PC

    Press & hold power button on iPad Don't let go

    Connect lead to iPad keep power button pressed down until PC

    Sees iPad .

    Wait for Restore .

    You may need to do this a few times before it works.

    Cheers

    Brian uk

  • by zanzibarwindss,

    zanzibarwindss zanzibarwindss Aug 20, 2015 8:41 AM in response to Briansyddall
    Level 1 (0 points)
    Aug 20, 2015 8:41 AM in response to Briansyddall

    Hi Brian cheers for your response.

     

    Tried this twice with same result, shown as screen shots below.

     

    iTunes is latest version.

     

    Screen Shot 2015-08-20 at 16.33.22.png

     

    I Followed your steps (Power button as opposed to Home button)

     

    Got the following windows in order of appearance:

     

    Screen Shot 2015-08-20 at 16.32.34.png

    Clicked restore

     

    Screen Shot 2015-08-20 at 16.32.43.png

    Chose Restore and Update - This then went through the motions of a progress bar for a minute or two and then:

     

    Screen Shot 2015-08-20 at 16.34.20.png

     

    Last error makes no sense to me as Apple designates this as an issue with the USB, yet it was detected, see: Get help with iOS update and restore errors - Apple Support

  • by ailsadell,

    ailsadell ailsadell Aug 20, 2015 8:47 AM in response to zanzibarwindss
    Level 1 (0 points)
    Aug 20, 2015 8:47 AM in response to zanzibarwindss

    I am having same problems trying to restore ... I either get the "iTunes" is downloading box or the error box as above.... wonder if it is iTunes today??

  • by Ethan7988,

    Ethan7988 Ethan7988 Aug 20, 2015 8:53 AM in response to zanzibarwindss
    Level 4 (1,665 points)
    iPad
    Aug 20, 2015 8:53 AM in response to zanzibarwindss

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

    If you still see the error message, check for hardware issues.

  • by zanzibarwindss,

    zanzibarwindss zanzibarwindss Aug 20, 2015 8:58 AM in response to Ethan7988
    Level 1 (0 points)
    Aug 20, 2015 8:58 AM in response to Ethan7988

    It is plugged in, 6 times I had to repeat like Brian mentioned and then it got detected.

     

    Now it says Restoring iPad software, although stuck at 10%, guessing this will take a while even if it is a factory restore.

  • by Briansyddall,

    Briansyddall Briansyddall Aug 20, 2015 9:57 AM in response to zanzibarwindss
    Level 6 (9,255 points)
    Apple Watch
    Aug 20, 2015 9:57 AM in response to zanzibarwindss

    Hi

    Try restore again use a another lead if you have one & another USB port .

    Cheers

    Brian uk

    If you still have problems make an Appointment at Apple Store .