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All replies
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Helpful answers
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Jul 10, 2014 10:08 AM in response to VinceCSby bobby_d,Hello VinceCS,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning Activation Lock issues:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
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Mar 20, 2015 11:35 PM in response to VinceCSby DEVON154,★HelpfulI need the email nd password too the iPhone that I have now so that way I can use it
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Mar 20, 2015 11:41 PM in response to DEVON154by DEVON154,★Helpfulhow too remove there apple id from the iPhone that I have with me
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May 25, 2015 11:12 AM in response to VinceCSby bilalali,★Helpfulhello my iPad he forgot password icould
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Aug 20, 2015 2:28 PM in response to bobby_dby Marshall Waha,Yeah this doesn't help me whatsoever, what if you don't know who the owner was?
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Aug 20, 2015 2:58 PM in response to Marshall Wahaby Roger Wilmut1,Marshall Waha wrote:
Yeah this doesn't help me whatsoever, what if you don't know who the owner was?
If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
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Aug 23, 2015 2:58 AM in response to VinceCSby tayyab.blagun666,i have iphone 5s.unfortunately icloud lock is not open . please help this problem .
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Aug 23, 2015 3:42 AM in response to tayyab.blagun666by Roger Wilmut1,tayyab.blagun666 wrote:
i have iphone 5s.unfortunately icloud lock is not open . please help this problem .
If the ID being asked for is yours and you have forgotten the password you will have to reset and restore the phone. If the ID being asked for is not yours but a previous owner's, only they can unlock it. Please see my post immediately above.
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Sep 17, 2015 2:14 PM in response to VinceCSby mkisea1965,Good day everyone!
I got a new Iphone 6s . So I did what a normal person would do, to reset factory settings. Now, to my Icloud account. I very well know the password for my . I did the troubleshoot in icloud/#find but "device not found" error shows. What do I do? Please help. I forgotten the password and ID
Thank you
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Sep 17, 2015 2:34 PM in response to mkisea1965by AKRBTN,★HelpfulNot sure that just copying the OP's original post back to him helps much......
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Aug 30, 2016 2:47 AM in response to VinceCSby shabanfromladorisht,HELLO WHAT IS THE ICLOUD FOR THIS IPHON?
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Aug 30, 2016 2:53 AM in response to shabanfromladorishtby shabanfromladorisht,hello i don have on my iphon 6s with support TS4151 icloud starting with S...@gmail.com how i can find.
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by Roger Wilmut1,Aug 30, 2016 3:33 AM in response to shabanfromladorisht
Roger Wilmut1
Aug 30, 2016 3:33 AM
in response to shabanfromladorisht
Level 9 (78,198 points)
iTunesWhen you have a question it's better to start your own thread than tack onto an ancient thread which isn't even on the same subject.
Did you buy your phone second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -
If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor locate the previous owner.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
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Sep 1, 2016 6:13 AM in response to VinceCSby Traykemp,I cant get in my iPhone because I forgot my old icloud
