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Helpful answers
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Aug 22, 2015 3:38 PM in response to busy bumble beeby jeremy_v,Hello busy bumble bee,
Thanks for participating in the Apple Support Communities.
It seems like your daughter's iPhone 5 needs to be restored to remove the passcode. If it can't be restored using iCloud and you can't confirm the permission when connecting it to iTunes, use recovery mode to restore the phone:
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

- When you see the option to Restore or Update, choose Restore.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
- Wait for the process to finish. Then you can set up and use your device.
From If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled.
All the best.
