kahalabill

Level 1 (0 points)

Q: First time trying to back up my iPhone to iTunes

Instructions say go to iTunes Menu "File" "Device" is OK, then "Transfer Purchases" and "Backup" were grayed out. What can I do?

iCloud backup is blocked by my company so I need to get a backup.

Thanks,

Will

MacBook, OS X Mavericks (10.9.5), safari 537

Posted on Aug 21, 2015 1:07 AM

I have this question too

Q: First time trying to back up my iPhone to iTunes

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by thunderzzz,

thunderzzz Aug 21, 2015 1:09 AM in response to kahalabill
Level 6 (8,379 points)

Notebooks

Aug 21, 2015 1:09 AM in response to kahalabill

Hi. Check this article: How to back up your devices using iCloud or iTunes - Apple Support
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by kahalabill,

kahalabill Aug 21, 2015 1:19 AM in response to thunderzzz
Level 1 (0 points)

Aug 21, 2015 1:19 AM in response to thunderzzz

Hi, I did follow these instructions.
Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases.
But the "Transfer Purchases" and "Backup" options were grayed out and couldn't be selected.
Thanks,
William
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by thunderzzz,

thunderzzz Aug 21, 2015 1:33 AM in response to kahalabill
Level 6 (8,379 points)

Notebooks

Aug 21, 2015 1:33 AM in response to kahalabill

1. Make sure you are signed in to iTunes with the same account you use on your phone for purchasing items.
2. make sure your Mac is authorised( go to iTunes/Store/Authorise this computer)
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
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