Q: cant install iTunes on windows7
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Aug 20, 2015 1:30 PMby alex_h1,Hello Lana,
Thanks for using Apple Support Communities.
If you need to download iTunes, then simply download it from our iTunes Downloads page linked below.
Apple - iTunes - Download iTunes Now
Take care.
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Aug 20, 2015 2:21 PMby lanafromnorwich,Hi Alex,
tried that download a few times. Most of them time it wouldn't download properly, so I changed the file type it was automatically saved as from 'binary' to 'all files'. When I did that the files downloads. Then I open the installer and the error msg comes up - iTunes requires that your computer is running windows7 or newer. I am running windows 7! Whats the answer??
Thanks! Lana
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Aug 20, 2015 2:52 PMby joe_7399,Hi Lana,
I don't know exactly what you mean about iTunes not downloading properly. Did you get any error messages? Try following the steps in the article below for help with troubleshooting iTunes installation on a Windows PC.
If you can't install or update iTunes for Windows - Apple Support
Have a good one.
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Aug 21, 2015 12:02 AMby lanafromnorwich,Hi Joe,
Yes the error msg when I download the file says "iTunes requires that your computer is running windows7 or newer". I followed the link that you pasted for me, and I did have a lot of updates to install as I just had my computer repaired, but this didnt help. Post-updates I tried to install it again and the same error msg came up.
Thanks for your help,
Lana.
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Aug 21, 2015 6:01 AMby alex_h1,Hi Lana,
Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care.
