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All replies
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Helpful answers
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Aug 20, 2015 1:30 PM in response to lanafromnorwichby alex_h1,Hello Lana,
Thanks for using Apple Support Communities.
If you need to download iTunes, then simply download it from our iTunes Downloads page linked below.
Apple - iTunes - Download iTunes Now
Take care.
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Aug 20, 2015 2:21 PM in response to alex_h1by lanafromnorwich,Hi Alex,
tried that download a few times. Most of them time it wouldn't download properly, so I changed the file type it was automatically saved as from 'binary' to 'all files'. When I did that the files downloads. Then I open the installer and the error msg comes up - iTunes requires that your computer is running windows7 or newer. I am running windows 7! Whats the answer??
Thanks! Lana
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Aug 20, 2015 2:52 PM in response to lanafromnorwichby joe_7399,Hi Lana,
I don't know exactly what you mean about iTunes not downloading properly. Did you get any error messages? Try following the steps in the article below for help with troubleshooting iTunes installation on a Windows PC.
If you can't install or update iTunes for Windows - Apple Support
Have a good one.
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Aug 21, 2015 12:02 AM in response to joe_7399by lanafromnorwich,Hi Joe,
Yes the error msg when I download the file says "iTunes requires that your computer is running windows7 or newer". I followed the link that you pasted for me, and I did have a lot of updates to install as I just had my computer repaired, but this didnt help. Post-updates I tried to install it again and the same error msg came up.
Thanks for your help,
Lana.
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Aug 21, 2015 6:01 AM in response to lanafromnorwichby alex_h1,Hi Lana,
Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care.
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Aug 23, 2015 2:20 AM in response to alex_h1by lanafromnorwich,Hi Alex,
thanks for the suggestion but it will cost me 25 pounds to do that as my ipod isnt covered under the free advice.
Any other suggestions?!
It just keeps telling me that iTunes requires windows 7 or newer to install. But I do have windows 7!
Lana.
