MadeinVermont

Q: greeting card will not upload; it assembles but no upload

My greeting card will assemble but will not upload.  I have called my local isp  and the problem isn't with them. 

MacBook Pro

Posted on Aug 18, 2015 11:01 AM

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Q: greeting card will not upload; it assembles but no upload

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  • by Jason L,Helpful

    Jason L Jason L Aug 19, 2015 11:18 AM in response to MadeinVermont
    Community Specialists
    Aug 19, 2015 11:18 AM in response to MadeinVermont

    Hello MadeinVermont,

    Welcome to Apple Support Communities.

     

    The article below provides a lot of great troubleshooting tips that should help you resolve the issue submitting your greeting card with iPhoto on your MacBook Pro.

    iPhoto: Difficulty submitting a book, card, or calendar order - Apple Support

     

    Cheers.

  • by MadeinVermont,

    MadeinVermont MadeinVermont Aug 21, 2015 7:06 AM in response to Jason L
    Level 1 (0 points)
    Aug 21, 2015 7:06 AM in response to Jason L

    Thanks for the reply, Jason L.  I did go through the motions with the list that you provided.  The Apple Customer Service Rep had me do it pretty much all over again with him watching my screen.  He was surprised that the IPhoto upload would not work.  Apparently the Reps are not informed as to what is in failure mode: too bad since they look like "deer in the headlights" when a customer complaint is actually a problem "on their side" but they had never been made aware of it.  (As an aside, I have worked in CSSupport and it drove us all crazy when the senior designers would say "Oh yeah, we know that's screwed up; it's on our to-do list.")

    The only way Apple techs will put this problem on top of the to-do list is if Apple customers pitch a fit and demand resolution. 

  • by Mac NYC,Solvedanswer

    Mac NYC Mac NYC Aug 26, 2015 8:09 PM in response to MadeinVermont
    Level 1 (10 points)
    Aug 26, 2015 8:09 PM in response to MadeinVermont

    A senior support representative from Apple told me that certain aspects of the communication with the Apple Print Products site have been changed, and iPhoto is no longer compatible unless you upgrade to Yosemite.

     

    One can reload iPhoto and it "should" work. I have not upgraded yet myself. He also said they are working to resolve the incompatibility, but do not know when it will be complete. He said Yosemite may be the near-term option.