djeppson

Q: Pages for iCloud couldn't connect to iCloud

Pages and Numbers for iCloud is giving me some glitches. First, a minor glitch is that I cannot see the "preview" of the document only a basic Pages or Numbers icon. Second, a major glitch is that I cannot download a copy or print a copy.

 

The error message that appears is "Pages for iCloud couldn't connect to iCloud" or "Numbers for iCloud couldn't connect to iCloud".

 

Yes, I am connected to the Internet. Yes, this happens on multiple computers (home desktop, work desktop, personal laptop, friend's desktop, friend's laptop.) Yes, I have plenty of space on iCloud...like 12GB available. It's really strange.

 

Ruling out computer/equipment set-up because it happens to me on all types of computers I'm left with one conclusion...My iCloud is corrupt? Is that even possible?

 

I spent several hours on the phone with a senior support advisor, Ricky, who was awesome to work with. He had remote view of my computer screen and together we went through every conceivable solution such as different browsers (Explorer, Chrome, Firefox) and yes, every aspect of the computer is up-to-date. Ricky was stumped.

 

So, I turn to you, the support community. Is it possible my iCloud is corrupted? Help!

 

Pages.jpg

Posted on Aug 16, 2015 9:56 AM

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Q: Pages for iCloud couldn't connect to iCloud

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  • by Simsonic11,

    Simsonic11 Simsonic11 Aug 20, 2015 9:11 PM in response to djeppson
    Level 1 (19 points)
    Aug 20, 2015 9:11 PM in response to djeppson

    Same problem here. I can't see the icons or download the file as a pdf. It's been three days for me. What the heck?

  • by becooceb,

    becooceb becooceb Aug 21, 2015 2:03 AM in response to djeppson
    Level 1 (4 points)
    iPhone
    Aug 21, 2015 2:03 AM in response to djeppson

    It's already a week and there is no solution. Nice really nice! I think apple enginers are too busy to solve.

  • by Richard Smith23,

    Richard Smith23 Richard Smith23 Aug 21, 2015 9:24 AM in response to djeppson
    Level 1 (20 points)
    Aug 21, 2015 9:24 AM in response to djeppson

    Having the exact same issue... everything was working perfectly until last weekend.

     

    Come on Apple figure this out already!

  • by wsrealist,

    wsrealist wsrealist Aug 21, 2015 9:46 AM in response to Richard Smith23
    Level 1 (0 points)
    Aug 21, 2015 9:46 AM in response to Richard Smith23

    Same Problem here also. Having a huge impact on me since I moved lots of important documents to this platform. Please APPLE hurry up with this issue.

  • by wsrealist,

    wsrealist wsrealist Aug 21, 2015 9:49 AM in response to Richard Smith23
    Level 1 (0 points)
    Aug 21, 2015 9:49 AM in response to Richard Smith23

    Same Problem here also. Having a huge impact on me since I moved lots of important documents to this platform. Please APPLE hurry up with this issue.

  • by CarlosDVT,

    CarlosDVT CarlosDVT Aug 25, 2015 6:45 AM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 6:45 AM in response to djeppson

    I have the same problem. It is very frustrating not being able to access my documents to print them or mail them… This was working so nicely till now.

  • by mtephlin,

    mtephlin mtephlin Aug 25, 2015 9:04 AM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 9:04 AM in response to djeppson

    Same problem here. Really need a solution!

  • by tbossme,

    tbossme tbossme Aug 25, 2015 1:46 PM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 1:46 PM in response to djeppson

    Have you heard anything back from Apple on this issue? I am having the same issue and it is severely limiting to my work. This is a real problem that needs a solution, quickly.

  • by orcg,

    orcg orcg Aug 25, 2015 3:45 PM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 3:45 PM in response to djeppson

    Still having issues, on PC, Macbook, iPad.

     

    Come on Apple I use icloud works to write my curriculum for the classes that I teach, and I don't want to have to use office.

  • by djeppson,

    djeppson djeppson Aug 25, 2015 3:54 PM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 3:54 PM in response to djeppson

    This afternoon I got a call from Apple's engineers who are working on the issue.  They called to ask if they could extend their access into my iCloud account for four more days. They assured me they are actively seeking solutions to our problem. I know it's frustrating for all of us. I'm crossing my fingers hoping for a speedy fix! Again, thank you for adding your voice to this thread. I will keep you updated as I get any news.

  • by chianemo,

    chianemo chianemo Aug 25, 2015 7:53 PM in response to djeppson
    Level 1 (0 points)
    Aug 25, 2015 7:53 PM in response to djeppson

    Hello Djeppson,

    Thank you for updating us the information from Apple. Just in case you can help to transfer this information to Apple engineer (if they contact you again ):The Account might not be the only factor for us to see that error. Because I tried to ask my boyfriend to login to my icloud account and download the file for me by using his Computer (Windows and Linux), both works.

    But on my side, no matter Windows or MAC browsers gave me that "couldn't connect to iCloud" error.

    The only workaround I have so far is access my icloud document through Page.

  • by Simsonic11,

    Simsonic11 Simsonic11 Aug 25, 2015 8:24 PM in response to djeppson
    Level 1 (19 points)
    Aug 25, 2015 8:24 PM in response to djeppson

    So I ended up getting a free version of Pages, Keynote, and Numbers. If you use the Apps downloaded from the App Store you can use your files on iCloud. And actually, the apps are WAY BETTER than the online version. Just call Apple Support and let then know that you need pdf's or you need to download your docs immediately (for work or school, etc) and this bug is stopping you from doing that. I hope this helps. Hopefully Apple gets their act together to fix this.

  • by DocSim,

    DocSim DocSim Aug 26, 2015 3:05 AM in response to Simsonic11
    Level 1 (0 points)
    Aug 26, 2015 3:05 AM in response to Simsonic11

    Much simpler solution! I sent the document from pages on my iPhone directly to my network printer and it worked perfectly!

    Simon

  • by orcg,

    orcg orcg Aug 26, 2015 10:39 AM in response to DocSim
    Level 1 (0 points)
    Aug 26, 2015 10:39 AM in response to DocSim

    DocSim

    I have tried this, it won't even save to a pdf or pages or word document to print or email.

     

    Thankyou

  • by IssuesIssues,

    IssuesIssues IssuesIssues Aug 26, 2015 11:40 AM in response to Simsonic11
    Level 1 (0 points)
    Aug 26, 2015 11:40 AM in response to Simsonic11

    This is a work around, it does NOT SOLVE THE PROBLEM. (which BTW did not work for me either)

     

    The issue is real and this is only a tiny thread of folks that are still having this PROBLEM posted by the OP.

     

    I am now in "test account" status as well while Apple engineers work through this.

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