Q: Windows 10 PC authorized twice
The first time I purchased something from the iTunes store after I installed Windows 10, I got an e-mail from Apple stating I had used a computer not previously associated with my Apple ID. The next day, when I tried to play an old protected iTunes Store file, I had to enter my Apple ID password, and now my PC has two authorizations associated with it. Is there anything I can do?
Thanks,
Emily
iPod shuffle, Other OS, Windows 10
Posted on Aug 22, 2015 11:17 AM
Community Specialists
Greetings Emily Jackson,
Thanks for the question. If I understand correctly, you upgraded your version of Windows and now iTunes recognized the same computer as a different device that is now also associated with iTunes. I would recommend that you read this article, it may be able to help the issue.
Manage your associated devices in iTunes - Apple Support
To remove a device or computer from your Apple ID:
- Click to open your account in iTunes, or use these steps:
- Open iTunes, choose Store > Sign In, then enter your Apple ID and password.
- Choose Store > View Account.
- Click Manage Devices in the iTunes in the Cloud section.
- Click Remove next to the device that you want to remove.
Thanks for using Apple Support Communities.
Take care
Posted on Aug 23, 2015 11:23 AM