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Helpful answers
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Aug 24, 2015 6:50 AM in response to Eth1994by sterling r,Hello there Eth1994,
It sounds like you are unable to open either the iTunes Store or Apple Music after you upgraded to Windows 10. I would recommend that you use the information in either of these two articles for that issue. It might be possible that you could need to update iTunes, which is the first thing I would do:
Get the latest version of iTunes
There may have been some security enhancements that need tweaking to allow access on your operating system with the new software.
If you can’t connect to the iTunes Store
and if needed:
Advanced iTunes Store troubleshooting
Now, if nothing works then you may perhaps need to uninstall iTunes and all its associated softwares and reinstall it with this article. It contains info about Windows 7 and 8 uninstallation, but the important things in there are the order in which to uninstall the iTunes components, the section titled "Make sure that iTunes and its related components are completely uninstalled" and "Reinstall iTunes and related components":
Here are the steps from the Microsoft support site about where to go to uninstall the components in the order listed in the above article:
Repair or remove programs - Microsoft Windows
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On the Start menu select Settings.
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In Settings, select System > Apps & features.
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Select the program, and then select Uninstall.
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Follow the directions on the screen.
Thank you for using Apple Support Communities.
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