QuasiQ

Q: Apple support refuse to help

Apple support can not help and hung up after telling me to reset my iPad.  iPad now frozen and useless. who can help?

iPad 2 Wi-Fi

Posted on Aug 23, 2015 4:43 AM

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Q: Apple support refuse to help

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  • by Philly_Phan,

    Philly_Phan Philly_Phan Aug 23, 2015 6:30 AM in response to QuasiQ
    Level 6 (13,576 points)
    iPhone
    Aug 23, 2015 6:30 AM in response to QuasiQ

    QuasiQ wrote:

     

    Apple support can not help and hung up after telling me to reset my iPad.  iPad now frozen and useless. who can help?

    I find that hard to believe.

  • by Ethan7988,Helpful

    Ethan7988 Ethan7988 Aug 23, 2015 6:39 AM in response to QuasiQ
    Level 4 (1,665 points)
    iPad
    Aug 23, 2015 6:39 AM in response to QuasiQ

    Hold down the home and power buttons until you see the Apple logo. This may take as long as 30 seconds. If that doesn't work:

    Restore using recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore.

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    4. Wait for the process to finish. Then you can set up and use your device.
  • by Ralph9430,Helpful

    Ralph9430 Ralph9430 Aug 23, 2015 7:29 AM in response to QuasiQ
    Level 6 (18,243 points)
    Apple Watch
    Aug 23, 2015 7:29 AM in response to QuasiQ

    This is a User to User forum to solve technical problems. I don't think anyone here can help you with your connection to Apple Support. You'll have to contact them again and politely and firmly ask to speak to someone higher up the chain. In the meantime I suggest you start a new question that gives a good title to a specific problem. Then in the body of the thread describe the problem in detail, tell us what steps you have tried so far to correct the problem, what happened, and what error messages you received. Maybe then someone here can help solve your problem.