Q: Apple Authorised Service Center Refusing to Replace iphone 5s after taking the money.
Dear apple users,
I bought iphone 5s in march 2014 (17months back) and now it stopped working all of a sudden without any reason. Had been to authorised service centre unicorn in mumbai but they said its a hardware issue and i have to pay 19.3k for replacement of new iphone5s but new phone5s will have only 3 months warranty.
I paid Rs.19300 and handed over my phoneon 19/08/2015 after they examining my phone condition for 15-20minutes (twice). I was told by the service center guy that i would be getting a new phone in 3 days time. To reconfirm i asked him is it "refurbished phone" or "new phone" he confirmed its a brand new phone. When i questioned them how can they afford giving a brand new phone when it is sold for Rs.45k in their show room, Service center guy said am getting new phone at the service cost and not @ rack rate.
After 3 days i got a call from the service center and they told me that they cannot give me new phone because my old phone cannot be repaired. And they will arrange for refund of the money i paid within 2-3 days. Though i have already paid INR.19300, they are not replacing it.
Let me know what to do?
Should i let go my phone after paying Rs55000. which lasted only for 17 months?
Or should i sue the service center for taking money of 19300 not replacing it? or should i take money back?
is there anything else i can do??
Please help suggest !!
Payment receipt number: 208**
payment date : 19/08/2015
payment INR. 19300/-
Bill NO: 343**
Phone checked on 11/08/2015 and 19/08/2015 (twice)
Authorised Service Center NAME: Unicorn Infosolutions Pvt.Ltd
Located at Andheri West Mumbai,India
I tried to contact apple customer care 0008001009009 but no use.
visited this link https://getsupport.apple.com/ServiceOptionAction.action but again no use. i don't have serial number with me to chat or request a call.
I am feeling so helpless and frustrated with pathetic service from apple customer care faciltiy
is there any email id or phone number of apple that i can contact to?
iPhone 5s, iOS 8.4, null
Posted on Aug 23, 2015 7:08 AM