Q: Back Up Error... ?

Hi,
I am getting the follwing back up error which makes no sense because the iphone is plugged in and I can see it on the computer and iTunes. Anyone have any idea what is going on?= The phone keep backing up but at the end the back up date is still the last date which was 4th of August. I cannot get it to register as 21st August.

Thanks,

iMac, OS X Mountain Lion (10.8.1)

Posted on Aug 21, 2015 5:24 PM

I have this question too

Q: Back Up Error... ?

All replies

Helpful answers

by sterling r,

sterling r Aug 23, 2015 12:15 PM in response to albalboy
Community Specialists

Aug 23, 2015 12:15 PM in response to albalboy

Hello there albalboy,

It sounds like your phone is for some reason disconnecting unexpectedly when you try backing up to your computer. I would start by using the troubleshooting in the following article:

If you can't make an iTunes backup of your iPhone, iPad, or iPod touch

If the issue persists, then you should next use the following troubleshooting article for USB issues between a computer and an iOS device:

Resolve USB-related alerts in iTunes

Thank you for using Apple Support Communities.
Reply options

Link to this post

Q: Back Up Error... ?

All replies Helpful answers

by sterling r,

All replies

Helpful answers