Q: How do I restore my Iphone w/obeing able to unlock it?
My IPhone is disabled and won't restore, when attempting to press 'restore' I am instructed to turn off 'find my iPhone' in the phones settings first. Being DISABLED I can't access my phone. attempting to Sync or update results in being prompted to unlock my IPhone. Incidentally trying to use the reset method of pressing the lock and home screen together for a restart loops me back to the disabled iPhone setting.... Please help me
iPhone 5s, iOS 8.4
Posted on Aug 23, 2015 5:28 PM
The second set of instructions in the support article that Carolyn posted above indicate:
Erase using Find my iPhone
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
- From another device, go to icloud.com/find.
- If prompted, sign in with your Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click Erase [device] to erase your device and its passcode.
- Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
When the OP then attempts to restore it, they will have to put in the iCloud password to do so. That is the difference. If a thief had the device, the act of erasing it would simply erase it. The thief still would not be able to restore it since they wouldn't know the iCloud password....
Cheers,
GB
Posted on Aug 23, 2015 10:26 PM
