jleen88

Q: iOS 8.4 rear camera freezing

Hi everybody,

 

Is anyone else having this same issue where the iPhone 5S rear camera freezes or does not respond (showing a black screen) on iOS 8.4.

 

The camera does not work on any of the other apps that uses the camera, such as Instagram, Whatsapp, and even iMessage.

 

I have tried switching the phone off and on, resetting the phone (hard reset), clean restore to no avail.

 

If anyone has successfully solved this issue, please do share it with me.

 

Thank you.

 

Regards,

J

iPhone 5s, iOS 8.4

Posted on Jul 6, 2015 9:13 AM

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Q: iOS 8.4 rear camera freezing

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  • by jleen88,

    jleen88 jleen88 Jul 28, 2015 9:13 AM in response to jrmocsir
    Level 1 (0 points)
    Jul 28, 2015 9:13 AM in response to jrmocsir

    Hi jrmocsir,

     

    Thanks for this! I've never come across this support thread before.

     

    I've tried all except the Authorize Service Provider. I guess i'll have to do that soon.

     

    Regards,
    J

  • by LithuanianKid,

    LithuanianKid LithuanianKid Jul 31, 2015 6:55 AM in response to jleen88
    Level 1 (0 points)
    Jul 31, 2015 6:55 AM in response to jleen88

    somebody knew how to fix?

    Please help!!!!!

    Please help who knows how to fix!!

  • by pichulon,

    pichulon pichulon Jul 31, 2015 8:53 AM in response to jleen88
    Level 1 (0 points)
    Jul 31, 2015 8:53 AM in response to jleen88

    Im reposting what work for me, just because looks my original message was nested under other one.

     

    Its seems that its a connection related problem. (WEIRD)
    My girlfriend's Iphone5s had the same trouble, she reinstalled from scratch and everything was working properly until today.
    Camera fails again.

    We tried switch on and off the Airplane mode to force restart the connection and, magic. It works!

  • by wgcdrspi,

    wgcdrspi wgcdrspi Aug 2, 2015 12:55 AM in response to pichulon
    Level 1 (0 points)
    Aug 2, 2015 12:55 AM in response to pichulon

    The rear Camera freezing  is definitely Software Problem and this occurred after iOS 8.0 was released. Definitely there is bug in the Software and it is irony that APPLE  is not paying any heed to this. Even if the phones are out of Warranty it's APPLE's Legal responsibility to provide the rectified Software. Tens of Thousands of phones might have got affected and APPLE is unmoved with this. There has not been any single comment from the company in this regard.

    Such   a thing can't be expected from such an expansive Phone. Phones one fourth of cost of iPhone give a better performance. APPLE needs to give an explanation and help resolve the Problem.

  • by meany587,

    meany587 meany587 Aug 10, 2015 2:12 PM in response to jleen88
    Level 1 (0 points)
    Aug 10, 2015 2:12 PM in response to jleen88

    PLEASE TRY AT Your Own RISK!

     

    Okay guys, this has been bothering me for 4-5 days and no matter what I did nothing worked! Until, I decided to get old school with it like my 90s Zenith Television. What you'll need: carpeted flooring and a solid protective iphone case. I threw my iphone 5 in the air and let it fall to the ground (about 8-9 feet). However, the first two drops weren't sufficient, but you know what they say about the third time. Voila! both cameras fully functional...I know this sounds like a hoax, but I literally tried everything and in the end taking that frustration out on my phone (physically) actually fixed it. NO JOKE!

     

    I hope this helps!

  • by jleen88,

    jleen88 jleen88 Aug 14, 2015 1:18 AM in response to jleen88
    Level 1 (0 points)
    Aug 14, 2015 1:18 AM in response to jleen88

    iOS 8.4.1 is out, downloaded and updated. It didn't solve the camera issue.

     

    Has anyone (out of warranty coverage) tried bringing it to an Apple service centre to get it checked?

     

    Thanks!

     

    Regards,

    J

  • by Denis_from_Paris,

    Denis_from_Paris Denis_from_Paris Aug 14, 2015 3:14 AM in response to jleen88
    Level 1 (0 points)
    Aug 14, 2015 3:14 AM in response to jleen88

    Hi,

    Confirm this is a pure software issue. I solved this as follows :

    1. Sync up iphone in order to recover all data properly

    2. Run an IOS restoration NOT an iPhone Restoration

    3. Sync up all data from last sync up (1)

    4. Launch photo app to make sure rear cam is black (if not will be soon).

    5. CLOSE photo app

    4. Download Awesome camera (free app) and launch it

    You will notice rear camera works and so will iphone original app

     

    THIS WORKS

  • by jleen88,

    jleen88 jleen88 Aug 14, 2015 5:51 AM in response to Denis_from_Paris
    Level 1 (0 points)
    Aug 14, 2015 5:51 AM in response to Denis_from_Paris

    HI Dennis,

     

    is the awesome camera app by tiny piece co ltd?

  • by Denis_from_Paris,

    Denis_from_Paris Denis_from_Paris Aug 14, 2015 8:49 AM in response to jleen88
    Level 1 (0 points)
    Aug 14, 2015 8:49 AM in response to jleen88

    Hi,

    Sorry should have been more accurate. Kindly note it is the Camera Awesome app by SmugMug NOT the Awesome Camera app.

    DG

  • by jleen88,

    jleen88 jleen88 Aug 14, 2015 12:00 PM in response to Denis_from_Paris
    Level 1 (0 points)
    Aug 14, 2015 12:00 PM in response to Denis_from_Paris

    Hi Denis,

     

    I've tried that and it doesn't work.

     

    what do you mean by iOS restoration instead of iPhone restoration?

  • by Denis_from_Paris,

    Denis_from_Paris Denis_from_Paris Aug 15, 2015 2:27 AM in response to jleen88
    Level 1 (0 points)
    Aug 15, 2015 2:27 AM in response to jleen88

    Good Morning,

    Just to clarify

    What I mean is to use first the right upper option in Itunes called iPhone Restoration which restores iPhone (and erases everything) with factory settings with latest iOs version available and DO NOT USE the restore iphone option. Then simply sync up normally to get back your data. and then install Camera Awsome. You are close now. Good day

  • by Whgibbo,

    Whgibbo Whgibbo Aug 16, 2015 4:30 AM in response to Denis_from_Paris
    Level 1 (0 points)
    Aug 16, 2015 4:30 AM in response to Denis_from_Paris

    Just just upgraded to iOS 8.4.1 and just experienced this problem.  I thought it was an iOS 8.4.1 issue, but appears it is has been around since 8.4.

     

    MY phone is a iPhone 5 (MD297B/A). 

  • by Quintvr,

    Quintvr Quintvr Aug 19, 2015 10:01 AM in response to Whgibbo
    Level 1 (0 points)
    Aug 19, 2015 10:01 AM in response to Whgibbo

    For all the people with a broken rear cam,!!!

     

    I had the same problems after updating my iphone 5S to 8.4.1.

    Only front cam, no flash light..

    Tried everything and nothing worked.

    But you have to open up youre Phone.

    remove the metal plate on the right site. then the glass with its connections and there is the rear cam.

    Take it out with its connector and put it back in. set the glass back and it will work again!

  • by gabor123,

    gabor123 gabor123 Aug 23, 2015 11:45 AM in response to jleen88
    Level 1 (0 points)
    Aug 23, 2015 11:45 AM in response to jleen88

    hi i contacted apple because i have the same problem they say it is a hardware problem that be discovered by a software update or something so apple can do nothing they say that you have to go to a apple store

  • by Whgibbo,

    Whgibbo Whgibbo Aug 24, 2015 11:21 AM in response to Whgibbo
    Level 1 (0 points)
    Aug 24, 2015 11:21 AM in response to Whgibbo

    Ok, so after 1 hour via on line support i did the following:

    • Restored the phone back to factory
    • Set it up as new phone,

    But no joy..  Was again told it was a hardware issue.  I mentioned that you can't say it is a hardware issue until you can put the phone back to as it was before. I.E. running iOS 8.3.  Which apparently isn't possible.

    They did mention that they check the phones hardware during the upgrade and not before, which seems ridiculous.  Surely this should be done prior to apply the upgrade.

     

    I was told that I could take the phone into a store to have it confirmed, so booked the appointment and went into today.  Turned up 10 minutes early.

    Then waited for another 15 minutes before I was seen. 

     

    Then they restored of the phone, meanwhile they went to wait serve other customers and had to wait another 10-15 minutes.  Restore done  and guess what... It still didn't work, what a surprise.  Maybe a little harsh, as they were just confirming I guess.  So then was told it was a hardware issue again..  But again I mentioned reverting back to iOS 8.3, same answer not supported.

     

    So catch 22, can't prove its a hardware issue until the revert the software.

    So then asked if I anything had been replaced, I mentioned the battery had been replaced.  So Apple can't repair it as it was done by a third party and not apple.

    There was no testing of the hardware done, as they don't have the facilities in store.  Which is a little misleading..

     

    They thought if it was a software issue, there would be more people having the same problem.  So I mentioned this thread in both online support and in store.

    But nothing, still a hardware issue.

     

    So now stuck with a phone with a camera I can't use.

     

    Anybody else had a reply from apple???

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