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Helpful answers
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Aug 24, 2015 9:09 AM in response to klmpeby sterling r,Howdy there klmpe,
it sound like you are unable to sync your iPod Nano to your library because of these error messages you are getting. First I would use the troubleshooting in the following article that mentions the error about a file not being found:
- This error appears: "The iPhone/iPod touch '[device name]' cannot be synced. The required file cannot be found."
This article outlines steps to resolve these issues.
If you encounter any of the above issues or another issue while syncing photos, try the following:
- Ensure that you are syncing the device with the computer with which you normally sync photos.
- Within iTunes, select the device, then select the Photos pane and turn off Photo syncing.
- Sync your device.
Important: This will remove all synced photos from your device. - Disconnect your device and update to the latest version of iTunes.
- Remove your iPod photo cache.
- Connect your device to iTunes.
- Select the device, then select the Photos pane and turn on Photo syncing.
- Sync your device.
If you still see an alert that there is not enough space to sync your entire photo library, selectively add photo albums until the device is full.
Learn more
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On Windows, these file formats will sync to your device: JPG , JPEG, BMP, GIF, TIF, TIFF, SGI, and PNG.
If that does not resolve the issue, then I would next restore the device with iTunes, and then sync your content back to it:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
Thank you for using Apple Support Communities.
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Aug 24, 2015 9:22 AM in response to sterling rby klmpe,Sterling:
I am trying to sync music, not photos.....my iPod does not have photo capabilities. It's strictly for music.
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Aug 24, 2015 11:50 AM in response to klmpeby sterling r,Sounds like you have one of the first models if you can't sync photos so in that case I would proceed with the restore. That should allow you to sync your music back to it and get you going again.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
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Aug 24, 2015 4:58 PM in response to sterling rby klmpe,So the solution was simple....I used an apple USB cable rather than a generic one and my iPod synced. That's all it took. Weird.
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Aug 25, 2015 6:27 AM in response to klmpeby alex_h1,Oh good! Glad to know you were able to resolve the syncing issue!
