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Golfing Andy

Q: Have a problem with the Trackpad on my Macbook pro

Trackpad is jumping all around the screen

iMac (27-inch Mid 2011), OS X Mavericks (10.9)

Posted on Aug 24, 2015 5:01 PM

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Q: Have a problem with the Trackpad on my Macbook pro

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Aug 24, 2015 5:11 PM in response to Golfing Andy
    Level 10 (270,334 points)
    Desktops
    Aug 24, 2015 5:11 PM in response to Golfing Andy

    An iMac doesn't have a trackpad, so you are using an external one. Have you checked the batteries? If it came with driver software you may want to try reinstalling it. I would also suggest trying:

     

    Try these in order testing your system after each to see if it's back to normal:

     

    1. a. Resetting your Mac's PRAM and NVRAM

        b. Intel-based Macs: Resetting the System Management Controller (SMC)

     

    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:

     

         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

         computer and after the chime press and hold down the OPTION key until the boot manager

         screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.