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samanthaxxnc
Level 1 (0 points)

Q: Trying to recover ipad. Wrong apple id showing

I had to reset my ipad. and now its showing a different apple id that's not mine. I have no idea what to do.. help!

iPad Air, Windows XP

Posted on Aug 25, 2015 12:35 AM

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samanthaxxnc

Q: Trying to recover ipad. Wrong apple id showing

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 25, 2015 12:42 AM in response to samanthaxxnc
    Level 9 (77,950 points)
    iTunes
    Aug 25, 2015 12:42 AM in response to samanthaxxnc

    It sounds as if you bought the iPad second-hand. Does your screen look like this? -

     

    activationlock.png

     

    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

     

    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

     

    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.