Dcockings

Q: lost all my apple music songs

I had to reset my apple if password and now all of the songs I downloaded from apple music have disappeared ... Nearly 200 of them which is y I am fuming lol any ideas??

 

btw I don't know if it makes a difference but every single song was "mmade available offline "

iPhone 6, iOS 8.4

Posted on Aug 25, 2015 2:59 AM

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Q: lost all my apple music songs

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  • by brenden dv,

    brenden dv brenden dv Aug 26, 2015 9:47 AM in response to Dcockings
    Community Specialists
    Aug 26, 2015 9:47 AM in response to Dcockings

    Hello Dcockings,

     

    I'm sorry to hear you have been having these issues with your Apple ID and Apple Music. If you have recently changed either the email address or password associated with your Apple ID, you may want to make sure that you've taken the steps outlined in the following article:

     

    What to do after you change your Apple ID email address or password - Apple Support

     

    You may also want to try manually signing out, then sign back in with your Apple ID and new password as outlined in this article (the article is aimed a somewhat similar issue that may happen with Family Sharing):

     

    Sign out of the iTunes & App Store

    If you still can't see or download your family's shared content or use Apple Music, sign out of the iTunes & App Store, then sign back in.

    To sign out on your iPhone, iPad, or iPod touch, follow these steps:

    1. Go to Settings > iTunes & App Store
    2. Tap your Apple ID > Sign Out
    3. Enter your Apple ID password, then select Sign In

    To sign out on your Mac, follow these steps:

    1. Open iTunes
    2. Click Account > Sign Out
    3. Click Account again > Sign In
    4. Enter your Apple ID and password, then select Sign In

    Make sure that you sign in to the iTunes Store using the same Apple ID that you selected for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

     

    If you don't see your family's shared content - Apple Support

     

    Regards