HT202809: Use AirPlay to stream content from iTunes on your computer
Learn about Use AirPlay to stream content from iTunes on your computer
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Helpful answers
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Aug 25, 2015 7:27 AM in response to rickydxbby Winston Churchill,Try the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your mobile device.
If you are still having problems, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.
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Aug 25, 2015 7:30 AM in response to rickydxbby Rudegar,bring the appletv to a friends and or relatives house to see if it works there
test connecting the appletv by ethernet to the router rather then by wifi
test pinging the appletv from a computer or an ios device with a ping app
verify that all required ports are still allowed in the router https://support.apple.com/HT201733