HT202809: Use AirPlay to stream content from iTunes on your computer

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rickydxb

Q: Apple TV not visible on AirPlay

For some reason, I am now no longer able to stream from my IOS devices onto my Apple TV. The option to select the Apple TV has disappeared from the AirPlay selection list. I have tried all listed steps and even tried restoring my Apple TV. They are all up to date, turned on, connected on the same network. It used to work beforR

Posted on Aug 25, 2015 7:09 AM

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Q: Apple TV not visible on AirPlay

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 25, 2015 7:27 AM in response to rickydxb
    Level 10 (103,346 points)
    Apple TV
    Aug 25, 2015 7:27 AM in response to rickydxb

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by Rudegar,

    Rudegar Rudegar Aug 25, 2015 7:30 AM in response to rickydxb
    Level 7 (28,334 points)
    Wireless
    Aug 25, 2015 7:30 AM in response to rickydxb

    bring the appletv to a friends and or relatives house to see if it works there

     

    test connecting the appletv by ethernet to the router rather then by wifi

     

    test pinging the appletv from a computer or an ios device with a ping app

     

    verify that all required ports are still allowed in the router https://support.apple.com/HT201733