wsucoug95

Q: iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Q: iTunes asking for backup password???

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  • by mazin_91,

    mazin_91 mazin_91 Dec 19, 2014 2:57 AM in response to wsucoug95
    Level 1 (0 points)
    Dec 19, 2014 2:57 AM in response to wsucoug95

    the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

    I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
    by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

  • by mazin_91,

    mazin_91 mazin_91 Dec 19, 2014 2:59 AM in response to ipaddlepaul
    Level 1 (0 points)
    Dec 19, 2014 2:59 AM in response to ipaddlepaul

    the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

    I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
    by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

  • by mazin_91,

    mazin_91 mazin_91 Dec 19, 2014 3:01 AM in response to PCKaz
    Level 1 (0 points)
    Dec 19, 2014 3:01 AM in response to PCKaz

    the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

    I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
    by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

  • by gail from maine,

    gail from maine gail from maine Dec 19, 2014 11:05 PM in response to mazin_91
    Level 7 (26,244 points)
    iCloud
    Dec 19, 2014 11:05 PM in response to mazin_91

    Why are you posting the same answer over and over? One reply will do.

     

    GB

  • by what'sinaname,

    what'sinaname what'sinaname Jan 12, 2015 1:23 AM in response to PCKaz
    Level 1 (0 points)
    Jan 12, 2015 1:23 AM in response to PCKaz

    I too suddenly encountered an encrypted iTunes backup. Tried every password I have for iTunes, Computer, etc etc, and then tried "password" and it worked.  Hope this helps others.

  • by James Findlay1,

    James Findlay1 James Findlay1 Feb 2, 2015 9:22 PM in response to what'sinaname
    Level 1 (25 points)
    Feb 2, 2015 9:22 PM in response to what'sinaname

    Just adding to the heap..........

     

    In iTunes v11.x, iPhone 5S iOS 8x,  wife selected backup to this computer and clicked Encrypt checkbox...... *and was not prompted to enter a password*, we were stuck, just wanted to uncheck the checkbox.

     

    After finding this thread used her iTunes password with only lowercase letters and it went through - said she has never used that combination before

  • by Bessie4,

    Bessie4 Bessie4 Mar 5, 2015 5:21 PM in response to wsucoug95
    Level 1 (0 points)
    Mar 5, 2015 5:21 PM in response to wsucoug95

    I visited the Apple Genius bar with a problem with my iphone 5C camera. They couldn't fix so replaced the phone. I backed up the iphone onto my Mac at the Genius bar before they swapped the phones.  We did not select encryption when doing the back up, but when I tried to restore, I was asked for a password.  The Genius guys suggested I try my Apple ID and passwords associated with the phone, but none of these worked.  They apologised, but said there was nothing they could do.

     

    After trying lots of different passwords over the last 2 weeks, I started trying options suggested on this thread.  My previous Apple ID (from about 6 months ago) worked.  Hope this works for others too as I know how frustrating this problem is.

     

    Good luck

  • by ohmyknees,

    ohmyknees ohmyknees Apr 21, 2015 6:31 AM in response to wolve3
    Level 1 (0 points)
    Apr 21, 2015 6:31 AM in response to wolve3

    I tried many many passwords i previously used. And I am amazed "1234" worked!

  • by saxojess,

    saxojess saxojess Apr 22, 2015 1:05 AM in response to ohmyknees
    Level 1 (0 points)
    Apr 22, 2015 1:05 AM in response to ohmyknees

    I was having this same problem - plus being on the road in europe and trying to unlock my iphone (hence the restore in the first place)

    thanks for all the info from the posts - what JUST worked for me pretty quickly, neither my apple i.d. or the code I used to lock my phone or encrypt my phone, but the password to open my MacBook when it starts up.

  • by brina_18_2015,

    brina_18_2015 brina_18_2015 Jun 6, 2015 7:08 AM in response to lanfromlacey
    Level 1 (0 points)
    Jun 6, 2015 7:08 AM in response to lanfromlacey

    Thank you for your help!! I had exactly the same problem this morning!! I entered some old passwords like you said from Windows and believe it or not it worked!!!!!!

     

    THANK YOUU!!!

     

     

  • by sriedler,

    sriedler sriedler Jul 27, 2015 6:22 PM in response to brina_18_2015
    Level 1 (0 points)
    Jul 27, 2015 6:22 PM in response to brina_18_2015

    the password they want is the administrator password for the computer - the one you use to make any changes, not the iTunes (apple) password or the 4 digit iPhone log in password

  • by jared275,

    jared275 jared275 Aug 25, 2015 1:05 PM in response to wsucoug95
    Level 1 (0 points)
    Aug 25, 2015 1:05 PM in response to wsucoug95

    I just ran into this issue, and all of these crazy forum threads.  I just want to turn off that encrypt local backup checkbox -- I don't care about the prior backup.  Almost 4 years later and there is no fix to this?   I am imagining Apple picks one major bug at random and refuses to not fix it just to maintain an edgy image, and their team building events they get popcorn and read these forum posts.  I hope I entertain you, Apple.

  • by gail from maine,

    gail from maine gail from maine Aug 25, 2015 1:07 PM in response to jared275
    Level 7 (26,244 points)
    iCloud
    Aug 25, 2015 1:07 PM in response to jared275

    This is not a bug. If you turned Encryption on, then you need the password to turn it off:

     

    Encrypted Backups Troubleshooting

     

    Cheers,

     

    GB

  • by rockmyplimsoul,

    rockmyplimsoul rockmyplimsoul Aug 25, 2015 1:50 PM in response to jared275
    Level 5 (7,165 points)
    iTunes
    Aug 25, 2015 1:50 PM in response to jared275

    jared275 wrote:

     

    I just want to turn off that encrypt local backup checkbox ...

    You can, but you need the password to do so (it would be pointless to have a password if it wasn't needed to access your backup).

     

    jared275 wrote:

     

    I don't care about the prior backup.

    In that case, restore your iPhone and don't try to load the (encrypted) backup.  Or without having to restore, change your process to backup to iCloud instead of your computer.

  • by jared275,

    jared275 jared275 Aug 25, 2015 1:53 PM in response to gail from maine
    Level 1 (0 points)
    Aug 25, 2015 1:53 PM in response to gail from maine

    It may not be a programming bug, but it most definitely is a UX bug!  http://prntscr.com/88uomg

     

    Section: Backups  (not device encryption)

    Subsection: Automatically Back Up (not lock up your device forever)

    Radio button option: This freaking computer (Not irreversibly do things to another device)

    Sub option checkbox: Encrypt LOCAL backup  (not encrypt iPad, not lock iPad with a password, etc.)

    Fury level: high

     

    That's 5 solid reasons of why it is a critical UX design bug.  And you tell me to read a troubleshooting webpage, years after I have forgotten the password.  (I assume I set a password.  Some people claim they never turned it on.)

     

    You cannot fix a UX design bug by writing up a troubleshooting webpage and saying "sorry guy, you should have remembered your password from 4 years ago, even though we never warned you about this 4 years ago.)

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