Frankein

Q: Mail is not working After yosemite 10.10.4 and 10.10.5 upgrade

Mail app is not working (can not send mail - SMTP error) after the upgrade the OS X Yosemite to 10.10.4 and 10.10.5

 

How can i fix the problem?

MacBook Pro (Retina, 13-inch, Early 2013), OS X Yosemite (10.10.5)

Posted on Aug 17, 2015 2:59 PM

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Q: Mail is not working After yosemite 10.10.4 and 10.10.5 upgrade

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 17, 2015 3:59 PM in response to Frankein
    Level 10 (208,037 points)
    Applications
    Aug 17, 2015 3:59 PM in response to Frankein

    Take each of the following steps that you haven't already tried, testing after each one. Back up all data before making any changes.

    Step 1

    From the Mail menu bar, select

              Window ▹ Connection Doctor

    Double-click the problem SMTP (outgoing mail) account in the window that opens. it. Another window will open, showing a list of all the outgoing mail accounts. The one you clicked will be selected.

    Select the Advanced tab in the settings for the account and check the box marked

              Automatically detect and maintain account settings

    if it's not already checked.

    If there's more than one problem account, repeat. Close the window and save the changes.

    Step 2

    Open the SMTP server list again. Make a note of the settings of the problem server, then click the minus-sign button to delete it, and confirm. Click the plus-sign button and recreate the account with the same settings.

    If you're using Gmail, delete the account completely in the Internet Accounts preference pane and recreate it. The "detect and maintain" option must be selected in the Advanced settings for the incoming mail account.

    The messages will be resynchronized with the server automatically, which may take hours if the mailboxes are very large.

    Step 3

    Quit Mail if it's running. Launch the Keychain Access application and enter the name of the outgoing mail server in the search box. For example, if you use Gmail, enter

             smtp.gmail.com

    Make a note of the password, then delete the keychain item(s). The next time Mail connects to the server, it will prompt for the password. Enter it and save the password in the keychain.

    Step 4

    If you're using Gmail, log in to your account on the website and, in the account settings, click the link to "Sign-in and security". There should be a option somewhere on the page to "Allow less secure apps". Enable that option and save the change. Note: I don't use Gmail and I haven't tested this solution myself. If it doesn't work, either go to the Google user forums for help, stop trying to use Gmail with Mail, or just stop using Gmail altogether (highly recommended.)

    The mail server may be using a weak, obsolete form of encryption to secure its communications with the clients. The update to OS X 10.10.4 changed the behavior of Mail and other applications so that they no longer tolerate weak security.

    Log into the mail account on the website and see whether there is a security setting you can change. I can't be more specific. Refer to the service provider's documentation.

    If there is no setting, persuade the server administrator to upgrade the server's security. He or she should do that anyway. Weak security affects all clients, not just Mac users.

    Otherwise, you don't have any good options for continuing use Mail with the service. You could disable SSL in the advanced account settings, but that's very unsafe and may not work at all.

    You might be able to get a more flexible mail client, such as "Thunderbird," to work with the service, or maybe you can access it via webmail.

    Ideally you should switch to a better mail service provider. You wouldn't have this problem with a well-run service. The risks of weak SSL have been known for a long time, and competent server administrators have already taken the simple steps needed to avoid those risks.

  • by yasminTL,

    yasminTL yasminTL Aug 24, 2015 10:40 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 24, 2015 10:40 AM in response to Linc Davis

    Hello, for some unknown reason (I hadn't updated my OS X, changed nothing) my Mail.app also started crashing this morning. I cannot even open the app, it loads a bit and crashes again every single time. I restarted my macbook (early 2011, running OS X 10.10.5) and updated to the last version, which apparently is supposed to improve compatibility with certain email servers when using Mail. A similar problem is happening with a friend's macbook as well.

     

    Anybody else experiencing this problem or has found a work around it? Not being able to use Mail is pretty annoying... Thanks in advance for your time!

  • by Eric Root,

    Eric Root Eric Root Aug 24, 2015 12:26 PM in response to yasminTL
    Level 9 (73,478 points)
    iTunes
    Aug 24, 2015 12:26 PM in response to yasminTL

    Do a backup.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

     

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Crashes/quits unexpectedly

  • by yasminTL,

    yasminTL yasminTL Aug 25, 2015 3:24 AM in response to Eric Root
    Level 1 (0 points)
    Aug 25, 2015 3:24 AM in response to Eric Root

    Hi Eric,

     

    Thank you for your reply. My Mail doesn't even stay open long enough so I can quit it. It's launches, freezes for 2 seconds, crashes.

    I tried both folders, removing them from /containers, placing on the Desktop, restarting. Nothing. Still crashes right after launching. Now I moved the original folders back to /Containers and replaced the newly created ones.

     

    Any other ideas what could be causing the problem? And any recommendations for an Email client to use while this doesn't get mysteriously fixed? 

     

    Thanks!

  • by Eric Root,

    Eric Root Eric Root Aug 25, 2015 12:58 PM in response to yasminTL
    Level 9 (73,478 points)
    iTunes
    Aug 25, 2015 12:58 PM in response to yasminTL

    Airmail is selling pretty well in the App Store.

     

    Mail Alternatives – 9 Free Email Programs

     

    Mail Alternatives Review

     

    Mail Alternatives Review (2)


    Console post see first post by Linc Davis

     

     

    Console using

     

     

    Kernel Panic Log

     

    If the log won’t post, try posting it here and provide a link in a reply       Pastebin

  • by dianeoforegon,

    dianeoforegon dianeoforegon Aug 25, 2015 3:01 PM in response to yasminTL
    Level 5 (5,753 points)
    Mac OS X
    Aug 25, 2015 3:01 PM in response to yasminTL

    Let's eliminate issues in your User's folder first.Once we know if it's your User's folder or your base files, we can work on a solution.

     

    CREATE A NEW USER

    Go to System Preferences --> Create a New User in Users & Groups.

    Switch to the New User by logging out under the Apple in the Menu Bar.

    Open Mail and enter an account.

     

    Do you still see the issue?

     

        If yes, then the problem is with your base files.

        If no, then the problem is in your User's folder.

  • by yasminTL,

    yasminTL yasminTL Aug 26, 2015 5:54 AM in response to dianeoforegon
    Level 1 (0 points)
    Aug 26, 2015 5:54 AM in response to dianeoforegon

    Hi dianeoforegon,

     

    I don't have the problem with another user, so the problem is with my user folder. How do I repair it?
    And I still ask myself why the heck this problem started at all. I didn't change anything...