HT203977: How to back up your iPhone, iPad, and iPod touch

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AbdoHemA

Q: Why the last backup could not be completed in my iphone 5s ios 8.4 ?

Why the last backup could not be completed ?

iPhone 5s, iOS 8.4

Posted on Aug 26, 2015 8:32 AM

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Q: Why the last backup could not be completed in my iphone 5s ios 8.4 ?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 26, 2015 12:51 PM in response to AbdoHemA
    Level 10 (103,805 points)
    Apple TV
    Aug 26, 2015 12:51 PM in response to AbdoHemA

    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.

     

    First check that your device is correctly connected to the wifi/internet (settings > wifi)

     

    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

     

    If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.

     

    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

     

    More about iCloud v iTunes Back Up