3D7H

Q: My iPhone6 just started to not let me send mail from my hotmail account. It reads: my username or password is incorrect. They have both been checked and are correct. Help!

MY iPhone6 will not let me send mail from hotmail account. It reads: username or password incorrect. Checked both and they are correct.

Posted on Aug 25, 2015 10:28 AM

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Q: My iPhone6 just started to not let me send mail from my hotmail account. It reads: my username or password is incorrect. They have ... more

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  • by alex_h1,

    alex_h1 alex_h1 Aug 26, 2015 1:45 PM in response to 3D7H
    Community Specialists
    Aug 26, 2015 1:45 PM in response to 3D7H

    Hello 3D7H,

    Thanks for using Apple Support Communities.

     

    If you're getting an error that your username or password is incorrect when trying to check for email on your iPhone, then I suggest going through the steps below to troubleshoot the issue.

     

    1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
    2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
    3. Check your email settings.
    4. Restart your iOS device.
    5. Remove the affected email account from your device with these steps: 
         
      1. Tap Settings > Mail, Contacts, Calendars.
      2.  
      3. Tap the email account.
      4.  
      5. Tap Delete Account.
      6.  
      7. Add your account again.

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Take care.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 26, 2015 1:52 PM in response to 3D7H
    Level 8 (38,286 points)
    Mac OS X
    Aug 26, 2015 1:52 PM in response to 3D7H

    3D7H wrote:

     

    MY iPhone6 will not let me send mail from hotmail account. It reads: username or password incorrect. Checked both and they are correct.

    For any email account you must enter the username and password twice, one place for incoming, and a different setting (SMTP server) for outgoing. Have you checked the outgoing server setting?