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Helpful answers
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Aug 26, 2015 1:48 PM in response to Rtbrman12by jeffd55,Hello Rtbrman12,
Thank you for using Apple Support Communities.
If you are having problems with your headphones or external speakers connected to the headphone jack, the following article should be of help with sorting out what might be going on.
If your headset isn't working - Apple Support
Regards
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Aug 27, 2015 11:31 AM in response to Rtbrman12by Brett L,Hi Rtbrman12,
Sorry that the steps in the article didn't help. Since that is the case, then it appears time to Contact Apple Support as it suggests in the article.
Cheers
