esmartapv61
Level 1 (0 points)

Q: Trackpad nonresponsive HELP

any ideas as to why my trackpad has just stopped working? The arrow is skipping on screen and when I try to try control it by touching the track pad it disappears. Now what I can't even restart.

MacBook Pro (15-inch Late 2011), iOS 8.4.1, unresponsive track pad

Posted on Aug 27, 2015 12:19 PM

Close
esmartapv61

Q: Trackpad nonresponsive HELP

  • All replies
  • Helpful answers

  • by Lexiepex,

    Lexiepex Lexiepex Aug 27, 2015 12:39 PM in response to esmartapv61
    Level 6 (10,536 points)
    Mac OS X
    Aug 27, 2015 12:39 PM in response to esmartapv61

    Apple menu, hold the Alt(option) key, then choose SystemInformation:

    click "Power" on the left, post the CycleCount and the Condition of your battery.

    (A worn out battery may go swelling and push against the underside of the trackpad and the keyboard)

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 27, 2015 12:55 PM in response to esmartapv61
    Level 9 (52,705 points)
    Mac OS X
    Aug 27, 2015 12:55 PM in response to esmartapv61

    This is the Apple support article on trackpad problems:

     

    https://support.apple.com/en-us/HT203171

     

    Top follow up on LexSchellings suggestion, just open the MBP up and inspect the battery for any expansion.  You will need a #00 Phillips driver.

     

    Some times an very thorough cleaning of the trackpad will restore functionality.

     

    Ciao.

  • by esmartapv61,

    esmartapv61 esmartapv61 Aug 27, 2015 1:30 PM in response to Lexiepex
    Level 1 (0 points)
    Aug 27, 2015 1:30 PM in response to Lexiepex

    Thanks Lex

    ok Cycle Count: 76, Condition: Service Battery.

    I am guessing you are right. I just arrived to Puerto Valkarta from 2 months on the usa west coast. The heat here must have triggered this.

    I followed a thread posted this AM and did disk utility verify disk no problems from that end.

    hoping I can get a battery here in my town.

  • by Lexiepex,

    Lexiepex Lexiepex Aug 27, 2015 11:56 PM in response to esmartapv61
    Level 6 (10,536 points)
    Mac OS X
    Aug 27, 2015 11:56 PM in response to esmartapv61

    Do not buy an oem battery, always trouble. Even though they are much cheaper, they are more expensive at the end.

    Luckily it is not more complicated...

    Lex