HT203271: If your iTunes backup couldn't be completed or you can't restore from a backup

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JoS300

Level 1 (0 points)

Q: I cannot restore my new phone from the previous phone's backup. The error message is:'the backup is corrupt or not compatible' I do not know how to recover this to be able to have my contacts

I cannot restore my new phone from the previous phone's backup. The error message is:'the backup is corrupt or not compatible' I do not know how to recover this to be able to have my contacts

iPhone 5s, iOS 8.4.1

Posted on Aug 28, 2015 1:33 AM

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Q: I cannot restore my new phone from the previous phone's backup. The error message is:'the backup is corrupt or not compatible' I d ... more

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by Templeton Peck,

Templeton Peck Aug 28, 2015 2:25 PM in response to JoS300
Level 9 (62,070 points)

Aug 28, 2015 2:25 PM in response to JoS300

1. Your contacts should be synced regularly to your computer or compatible cloud service, so losing yoru contacts should not be an issue.
2. did you apply the latest iOS update to the new phone and then try restoring
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HT203271: If your iTunes backup couldn't be completed or you can't restore from a backup

Q: I cannot restore my new phone from the previous phone's backup. The error message is:'the backup is corrupt or not compatible' I do not know how to recover this to be able to have my contacts

All replies Helpful answers

by Templeton Peck,

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Helpful answers