djeppson

Q: Pages for iCloud couldn't connect to iCloud

Pages and Numbers for iCloud is giving me some glitches. First, a minor glitch is that I cannot see the "preview" of the document only a basic Pages or Numbers icon. Second, a major glitch is that I cannot download a copy or print a copy.

 

The error message that appears is "Pages for iCloud couldn't connect to iCloud" or "Numbers for iCloud couldn't connect to iCloud".

 

Yes, I am connected to the Internet. Yes, this happens on multiple computers (home desktop, work desktop, personal laptop, friend's desktop, friend's laptop.) Yes, I have plenty of space on iCloud...like 12GB available. It's really strange.

 

Ruling out computer/equipment set-up because it happens to me on all types of computers I'm left with one conclusion...My iCloud is corrupt? Is that even possible?

 

I spent several hours on the phone with a senior support advisor, Ricky, who was awesome to work with. He had remote view of my computer screen and together we went through every conceivable solution such as different browsers (Explorer, Chrome, Firefox) and yes, every aspect of the computer is up-to-date. Ricky was stumped.

 

So, I turn to you, the support community. Is it possible my iCloud is corrupted? Help!

 

Pages.jpg

Posted on Aug 16, 2015 9:56 AM

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Q: Pages for iCloud couldn't connect to iCloud

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  • by dslack1974,

    dslack1974 dslack1974 Aug 27, 2015 10:50 AM in response to djeppson
    Level 1 (0 points)
    Aug 27, 2015 10:50 AM in response to djeppson

    I have been having the exact same issue and have done all the work arounds that I know. In the end the only thing that has worked for me is to send, share, or print from my iphone or ipad. It has worked every time that way but I really need it to work from my Macbook pro. Hoping for resolve very soon but until them I will have to wait.

     

    Update: I also cannot create new docs on the beta version on the macbook pro. This is a new one to the other issues I have experienced.

  • by hat_daddy,

    hat_daddy hat_daddy Aug 27, 2015 10:02 PM in response to djeppson
    Level 1 (0 points)
    Aug 27, 2015 10:02 PM in response to djeppson

    I have the same issue for a week now.

    This is really bad. I am stuck. How do I save my work? Screen shot? ugh!

  • by becooceb,

    becooceb becooceb Aug 28, 2015 12:13 AM in response to djeppson
    Level 1 (4 points)
    iPhone
    Aug 28, 2015 12:13 AM in response to djeppson

    As far as I see, solving the issue takes time uncertainly, so temporory or not I've moved all my work to google drive.It works well maybe better, but of course as a fan of apple, I really want to use iwork

  • by Colin & Oksana,

    Colin & Oksana Colin & Oksana Aug 28, 2015 2:27 AM in response to becooceb
    Level 1 (0 points)
    Aug 28, 2015 2:27 AM in response to becooceb

    I found a long winded solution. I had originally created my document in iCloud on my iMac but encountered the same problem. I could not print, share or download. But I found that If I opened pages on my iPhone, I could then open the same document there and send it to my Mac with Airdrop and open it in Pages on the Mac to print and share. Still very frustrating as these are my monthly client invoices that I need to get out. Hope that helps.

  • by orcg,

    orcg orcg Aug 29, 2015 10:44 AM in response to djeppson
    Level 1 (0 points)
    Aug 29, 2015 10:44 AM in response to djeppson

    They took my information and log in information and said the engineers would be working on it and would get back to me, that was three days ago they said it would take 3-4 days for them to get back to me, but I have heard nothing.

     

    I'm getting a little frustrated, I was talking to them for nearly 4 hours total, and finally said they couldn't help me, and said they would have to refer my case to the engineers.

  • by tbossme,

    tbossme tbossme Aug 30, 2015 6:08 PM in response to dslack1974
    Level 1 (0 points)
    Aug 30, 2015 6:08 PM in response to dslack1974

    I can't re-create your issue of not being able to create a new doc. I'm sharing the same problem as everyone else, however. What happens in your browser when you try to create a new document/spreadsheet?

     

    I join the chorus in hoping for an imminent resolution to the larger issue.

  • by becooceb,

    becooceb becooceb Sep 2, 2015 12:56 AM in response to djeppson
    Level 1 (4 points)
    iPhone
    Sep 2, 2015 12:56 AM in response to djeppson

    Good Morning Everybody,

     

    How nice day today:) the problem has been solved.

  • by djeppson,

    djeppson djeppson Sep 2, 2015 6:51 AM in response to becooceb
    Level 1 (0 points)
    Sep 2, 2015 6:51 AM in response to becooceb

    Good morning indeed! I was excited to see the issue was fixed for my account too. Hopefully everyone has the same good fortune. If not, I recommend calling Apple Support and asking them to look into your iWork for iCloud account. Again, thank you everyone for adding your voice to this thread.

  • by tbossme,

    tbossme tbossme Sep 2, 2015 8:29 AM in response to djeppson
    Level 1 (0 points)
    Sep 2, 2015 8:29 AM in response to djeppson

    I'll chime in and say it is working for me, as well. As far as I'm concerned, this support thread is the community at its best. Thorough post on the problem with images, updates about people's calls with Apple, and now a solution that works. Thanks to everyone.

  • by bettyinfl,

    bettyinfl bettyinfl Sep 2, 2015 8:34 AM in response to becooceb
    Level 1 (0 points)
    Sep 2, 2015 8:34 AM in response to becooceb

    Phew, back to working for me, too.  Thanks to everyone!

  • by CarlosDVT,

    CarlosDVT CarlosDVT Sep 2, 2015 10:20 AM in response to djeppson
    Level 1 (0 points)
    Sep 2, 2015 10:20 AM in response to djeppson

    Yes,

    Its alive, its alive!!!

     

    It finally works again!!

  • by Simsonic11,

    Simsonic11 Simsonic11 Sep 2, 2015 7:58 PM in response to djeppson
    Level 1 (19 points)
    Sep 2, 2015 7:58 PM in response to djeppson

    finally!

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