adikavi

Q: Can't login to adobe forums

Hi there,

 

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop.

I am constantly getting redirect loop errors in Chrome, Firefox or Safari trying to get to the adobe forums. I have deleted my cache and cookies, but this is a recurring problem.

I use Yosemite.

 

Could someone give an hand please ?

 

Thanks

iMac, OS X Yosemite (10.10.1)

Posted on Dec 24, 2014 3:11 AM

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Q: Can't login to adobe forums

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  • Helpful answers

  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 24, 2014 3:18 AM in response to adikavi
    Level 4 (1,212 points)
    Dec 24, 2014 3:18 AM in response to adikavi

    Do you have this problem only on this Yosemite mac?

  • by adikavi,

    adikavi adikavi Dec 24, 2014 3:29 AM in response to CellarDwellr
    Level 1 (13 points)
    Mac OS X
    Dec 24, 2014 3:29 AM in response to CellarDwellr

    Yes. Actually, I've got only 1 mac.

  • by Loquos,

    Loquos Loquos Mar 8, 2015 6:21 PM in response to adikavi
    Level 1 (2 points)
    Mar 8, 2015 6:21 PM in response to adikavi

    I am having the same problem, and am on Yosemite 10.10.2. I asked my husband to try logging into forums.adobe.com through his Linux-based computer, via Firefox (using my login credentials), and we got the same redirect error. Though in Googling "adobe sign in redirect loop" it appears many people across Mac platforms have this error on multiple browsers.

     

    I have cleared my cache, cookies, everything, multiple times. Have tried typing in all caps (as the linked Behance login is in all caps) and tried unchecking the "remember me" button, but all to no avail. I am completely unable to log into any part of the forums.adobe.com sites. I can get as far as the log in page, right after clearing browser history, but as soon as I attempt to login, I get stuck in a redirect loop! I can login to Behance with these same linked credentials, no problem.

     

    So I don't think it is a computer or a browser thing. I think it is horrible website coding on the account of Adobe.

  • by Raicya,

    Raicya Raicya Mar 9, 2015 2:38 AM in response to adikavi
    Level 3 (886 points)
    iPad
    Mar 9, 2015 2:38 AM in response to adikavi

    This document might also help troubleshoot issues with Adobe ID:

     

    https://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.htm l

     

    if you are still unable to log in send an email to userforum at adobe dot com with your Adobe ID and screen name.

  • by Eric Root,

    Eric Root Eric Root Mar 9, 2015 1:35 PM in response to adikavi
    Level 9 (72,050 points)
    iTunes
    Mar 9, 2015 1:35 PM in response to adikavi

    Try contacting Adobe.

     

    Adobe Support

  • by ericsydd,

    ericsydd ericsydd Jun 16, 2015 1:47 AM in response to Eric Root
    Level 1 (0 points)
    Jun 16, 2015 1:47 AM in response to Eric Root

    Did anyone get an answer?

     

    Same problem on a Mac, no browser goes without redirect errors, but android tablet works fine.

  • by mister fung,

    mister fung mister fung Jul 17, 2015 8:20 PM in response to Raicya
    Level 1 (0 points)
    Jul 17, 2015 8:20 PM in response to Raicya

    I find the posts that link to a generic super lame "troubleshooting steps" trying to help noobs remember their password and have no mention of a redirect loop, which is outlined and specified with details in the description of the problem, only increase the frustration present in dealing with the issue to begin with.

     

    In any case I'm here to simply add to the number of people having this issue in hopes that there will be power in numbers to somehow try and fix the problem, whether it be something to do locally on our ends (beyond clearing cookies and caches and everything "from the beginning of time" in every bloody browser available) or something to repair on the server side which is sending us on these never ending loops!!

     

    All i wanted to do was find a solution to another problem, it suck having to find solution to a ton of problems just to get to the solution of the original problem. Argh.

  • by Shadyh,

    Shadyh Shadyh Aug 28, 2015 6:03 AM in response to adikavi
    Level 1 (0 points)
    Aug 28, 2015 6:03 AM in response to adikavi

    I would like to add my voice to this issue. Not sure if it's a Mac issue or an adobe issue. I'm on an iMac ~2013 running 10.10.5. Can't log in to adobe forums no matter what browser I use.  The forums are the only "customer support" adobe offers, so it kind of ***** that we can't even log in to ask about this problem.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 28, 2015 6:11 AM in response to Shadyh
    Level 5 (7,803 points)
    Mac OS X
    Aug 28, 2015 6:11 AM in response to Shadyh

    Add the complaint/concern to the Adobe forums, we cant do anything about it here, but from time to time they appear to break Yosemite when there has been no apparent change to Yosemite. In those instance this is clearly an issue with Adobes servers not with Mac OS X

    And yes their "customer support" can be downright insulting to paid customers good luck to all of us trying to remedy it.

  • by Shadyh,

    Shadyh Shadyh Aug 28, 2015 6:48 AM in response to JimmyCMPIT
    Level 1 (0 points)
    Aug 28, 2015 6:48 AM in response to JimmyCMPIT

    Thanks Jimmy! I can't get on the forums, but I did as Raicya said and sent an email to userforum@adobe.com and linked to this discussion.

    Hoping they'll do something on their end because I agree it's an adobe server issue.

  • by LB Jeffries,

    LB Jeffries LB Jeffries May 6, 2016 6:19 PM in response to adikavi
    Level 1 (128 points)
    May 6, 2016 6:19 PM in response to adikavi

    Here it is - eight months later, and this is still an issue...

     

    Add me to the list. It's a good thing they don't make software used by professionals, otherwise they would need to address this.

  • by kahjot,

    kahjot kahjot May 7, 2016 9:27 AM in response to LB Jeffries
    Level 4 (1,347 points)
    Desktops
    May 7, 2016 9:27 AM in response to LB Jeffries

    I can tell you that the problem is not unique to Yosemite. I have pretty much given up on accessing the Adobe forums in Snow Leopard and Mavericks. Adobe is too busy reaming its customers to fix this, apparently.

  • by seadhna,Helpful

    seadhna seadhna May 24, 2016 4:14 PM in response to adikavi
    Level 1 (9 points)
    May 24, 2016 4:14 PM in response to adikavi

    Solution: change "Name for Adobe Community forums" by clicking on "Manage Account" and then "Profile' at Adobe.com and this fixes the issue of redirect loop on Adobe Forums (forums.adobe.com) when you are logged in.

  • by MiloLowe,

    MiloLowe MiloLowe Sep 14, 2016 10:28 AM in response to seadhna
    Level 1 (17 points)
    Mac OS X
    Sep 14, 2016 10:28 AM in response to seadhna

    Change it to what????