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Q: iPhone music app freezing, throwing me out, misbehaving

This is on an iPhone 6 with the latest iOS 8.4.1 as of today, running the music app with an account for the family. As I'm browsing and listening to music, the app threw me out after an hour or so complaining about an authentication failure, unable to log me in. Quitting and restarting the app didn't work. Getting to the iTunes and app store section was impossible as the settings app would freeze when I pressed this menu item. Rebooting the phone got it working.

 

I am seeing the app misbehaving at irregular intervals, with the screen just going blank with no music list or albums, but it doesn't stop playing what's already on.

 

At other times, selecting a song doesn't play it. The app appears to "think" about it for a while and simply gives up. Retrying 4-5 times gets it playing.

 

There's really no problem with my WiFi or net connection and I'm on a 200Mbps fibre line here. Just to test, spotify worked just fine with no glitches.

 

Are there any tips & tricks you have used to resolve these problems?

Posted on Aug 21, 2015 8:50 AM

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Q: iPhone music app freezing, throwing me out, misbehaving

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  • by MarcusVFGC,

    MarcusVFGC MarcusVFGC Aug 29, 2015 12:11 PM in response to Zazou
    Level 1 (0 points)
    Aug 29, 2015 12:11 PM in response to Zazou

    So let's go for a new update: The issue has become more weird recently. In my last post I said that after the last reset (settings only) apple music had prompted me to sign in, something wasn't happening before but did happen before iOS 8.4.1. Well, as I also said, the issue came back but it's behaving differently this time. I don't need to reset or roboot my phone (not even turn it off) to get its system working again. It seems like my iPhone comes back to normality now. Today morning I was experiencing those very known problems again, I gave up and forgot that, started using my phone normally... I've just taken it to use and it's working properly again. Not sure but I think it may suggest apple is doing something on our situation. Hope so...

  • by Kiwimacca,

    Kiwimacca Kiwimacca Aug 29, 2015 2:21 PM in response to jeffreyrobert
    Level 1 (0 points)
    Aug 29, 2015 2:21 PM in response to jeffreyrobert

    I agree with you.  I have had the same issues.

    Spent many hours on the phone with Apple Support.  I have tried the Erase Settings tip, even did a Restore as new and put my backup back on the phone. 

    It works for a while or so then craps out, often the next day.

     

    I have spent far too much time on this problem and nothing seems to fix it.  It doesn't really matter how much you tinker with the settings or hold your tongue while signing in & out of your Apple ID. 

    I will have to wait until the 9.0 update...but I am considering trying the Beta.  It can't be any more buggy than this.

  • by MarcusVFGC,

    MarcusVFGC MarcusVFGC Aug 29, 2015 2:25 PM in response to Kiwimacca
    Level 1 (0 points)
    Aug 29, 2015 2:25 PM in response to Kiwimacca

    People who are seeing an adoption to public beta as an option: even though you can go back, take care. Beta versions hold constant connections with Apple servers what may decrease battery life. In so far as I've seen from the web, this last beta is not causing significant battery drain, but it's worth noting it's a beta version. Furthermore, any eventual modification happening to your files is your responsability... even though an option, it's risky. Be aware of that.

  • by jeffreyrobert,

    jeffreyrobert jeffreyrobert Aug 29, 2015 2:51 PM in response to Kiwimacca
    Level 1 (0 points)
    Aug 29, 2015 2:51 PM in response to Kiwimacca

    Can I ask y'all here who are experiencing this issue...are you using your IDs on multiple devices and/or between family members?

  • by MarcusVFGC,

    MarcusVFGC MarcusVFGC Aug 29, 2015 3:08 PM in response to jeffreyrobert
    Level 1 (0 points)
    Aug 29, 2015 3:08 PM in response to jeffreyrobert

    Both. I use apple music's family plan and I'm logged on my personal account on both Mac and iPhone. I think most part of people here are.

  • by coop15879,

    coop15879 coop15879 Aug 29, 2015 4:23 PM in response to MarcusVFGC
    Level 1 (0 points)
    Aug 29, 2015 4:23 PM in response to MarcusVFGC

    Like everyone else, it was working for about a day.. Got excited...Back to being the deep freeze when I try to play something.  I will wait for 9. 

  • by acerock,

    acerock acerock Aug 29, 2015 4:37 PM in response to jeffreyrobert
    Level 1 (0 points)
    Aug 29, 2015 4:37 PM in response to jeffreyrobert

    Yes both, got a family plan as well as using my ID from my iPhone 5s, AppleTV and iTunes (PC). everything became a mess when updating to iOS 8.4.1. Apple Music asks me to sign up, not able to view iCloud settings, web pages with ref to downable apps will not show, updatates will not download, rebooting the phone will make it work for a random time, but not hours.

  • by tsang2320,

    tsang2320 tsang2320 Aug 29, 2015 7:29 PM in response to jeffreyrobert
    Level 1 (20 points)
    Aug 29, 2015 7:29 PM in response to jeffreyrobert

    I posted here a long time ago, and I now actually have both my Air 2 and 6 plus back to working order. I don't know if it may work for your guys though.

     

    Preparation: I import and export my contact to google. I direct my iCloud email to google one. I copy my note to evernote/microsoft.

    Log out your Setting/iCloud, but keep the setting/iTunes & App Store logged in.

    Power+Home Reset

     

    Result: You can install your app, play Music, Add google back to get contacts, continue using whatsapp/whatever communication apps.

    Only missing iCloud drive, iCloud Photo Library  (I use lightroom, so no problems), and Find my iPhone.

    Zero weird freezing, Music logging itself out, Setting crashing from that point.

  • by MarcusVFGC,

    MarcusVFGC MarcusVFGC Aug 29, 2015 7:44 PM in response to tsang2320
    Level 1 (0 points)
    Aug 29, 2015 7:44 PM in response to tsang2320

    My iPhone has been working fine since today morning. Not sure apple's fixed the issue.. I haven't done anything, it's just working again... Weird

  • by Piniondna,

    Piniondna Piniondna Aug 29, 2015 8:11 PM in response to MarcusVFGC
    Level 1 (0 points)
    Aug 29, 2015 8:11 PM in response to MarcusVFGC

    Installing the iOS 9 beta has complete fix my issues. The battery drain to my phone has been negligible but my iPad 2 seems to be going through battery a little bit faster. Also, the general responsiveness of my devices seems to be better.

     

    AT least to bridge the next couple weeks until the official release this is a pretty good solution.

  • by Turkey G,

    Turkey G Turkey G Aug 30, 2015 2:05 AM in response to ssgp
    Level 1 (15 points)
    Aug 30, 2015 2:05 AM in response to ssgp

    I am trying to turn off iCloud music library then sign out and sign in and make sure that iCloud music library is off on all my devices and see how it goes.

    I think iCloud music library is the bad guy.

  • by michiii,

    michiii michiii Aug 30, 2015 2:57 AM in response to Turkey G
    Level 1 (0 points)
    Aug 30, 2015 2:57 AM in response to Turkey G

    This fixed it for me. iPhone is still working after more than two days, with icloud music library switched off! I don't dare to switch it back on to see if Apple fixed anything to be honest.

  • by iCoco,

    iCoco iCoco Aug 31, 2015 2:30 AM in response to ssgp
    Level 1 (110 points)
    iCloud
    Aug 31, 2015 2:30 AM in response to ssgp

    This morning I did a factory reset via iTunes and set up the iPhone 6 as a brand new device. First thing I did after installation: Went to settings app > Music and turned on iCloud music library. Guess what: Settings app immediately froze, so I had to quit and restart the phone to get it working again.

     

    So to me this is clearly a big fat bug in iCloud music library, maybe only in conjunction with iOS 8.4.1!

  • by iCoco,

    iCoco iCoco Aug 31, 2015 5:22 AM in response to iCoco
    Level 1 (110 points)
    iCloud
    Aug 31, 2015 5:22 AM in response to iCoco

    Now after an hour or so of testing, I find that - even with iCloud music library and Apple Music both deactivated - I still can easily freeze the Settings app by touching the 'Music' entry. After re-starting the device, it's working for a while, but  then after a while it happens again. Same happened to me when I tried to access the 'iCloud' or 'iTunes & App Store' parts within Settings app. And same goes for other glitches like non-working links from Mail app, apps from App store not installing and such. And yes, it happens on both of my iOS 8.4.1 devices, iPhone 6 and iPad Air.

     

    Never before I've experienced such serious misbehaving after an iOS update. And I can assure that not a single one of these issues has ever happened before iOS 8.4.1

     

    Finally I am considering installing iOS 9 Beta, as there is no such thing like a downgrade option.

  • by Raperonzolo,

    Raperonzolo Raperonzolo Aug 31, 2015 6:11 AM in response to ssgp
    Level 1 (0 points)
    Aug 31, 2015 6:11 AM in response to ssgp

    Hi guys,

    while Apple Music worked great on my iMacs (home and office) I was experiencing the same issues (app freezing, not synchronizing, logout...) on my mobile devices (iPhone 4s and iPad Mini 2).

     

    I had missed the obvious: on my iPad iCloud Music Library was on, while on my iPhone it was off.

     

    I turned it on on the phone too, rebooted it and are now everything is flowing very good...

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