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Helpful answers
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Aug 31, 2015 1:41 PM in response to Kaaarinaaaaaaaby joe_7399,Hi Kaaarinaaaaaaa,
Welcome to the Apple Support Communities!
I understand that you purchased EarPods and they sound great, but the volume controls do not work as you expected. This behavior could change depending on what type of device you are connecting to your EarPods.
Please review the attached article below that explains what functions are comparable between Apple EarPods with Remote and Mic and different devices.
Compatibility of Apple wired headset models with iPhone, iPad, and iPod models - Apple Support
If the device you are using does seem to be compatible and the issue remains, please let us know.
Best regards
