HT202809: Use AirPlay to stream content from iTunes on your computer

Learn about Use AirPlay to stream content from iTunes on your computer
appalachian

Q: Airplay Icon shows, iTunes can't connect

Airplay Icon shows, and airport express has a green light, but when attempting to play, iTunes can't connect. After a couple of attempts, the Airplay Icon disappears. I had it working one time with iTunes 12. but then I loaded iTunes 10.7. I have iTunes 10.7 working on other networks without issues.

Posted on Aug 31, 2015 7:29 PM

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Q: Airplay Icon shows, iTunes can't connect

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  • by mario49,

    mario49 mario49 Sep 2, 2015 6:25 AM in response to appalachian
    Community Specialists
    Sep 2, 2015 6:25 AM in response to appalachian

    Hey appalachian,

     

    Thanks for the question. If I understand correctly, you have an old version of iTunes and Airplay is not working. I would recommend that you read this article, it may be able to help the issue.

     

    Use AirPlay to wirelessly stream content from iTunes on your computer - Apple Support

    If you don't see the AirPlay icon in iTunes

    When an AirPlay-enabled device is available, you'll see   to the right of the volume slider in iTunes.

    If you don't, try these steps:

    1. Make sure that you have the latest version of iTunes and Apple TV software.
    2. Connect both devices to the same Wi-Fi network. If you're using Ethernet, connect both devices to the same router or hub. If you're using Wi-Fi and Ethernet, connect your AirPlay device to the same router that your computer is using for Wi-Fi.
    3. Restart your computer, AirPlay device, and network router.
    4. On your AirPlay device, make sure that AirPlay is turned on. Some devices have an option to turn AirPlay off. Look for an AirPlay option in Settings, or check the user guide for more information.

    Thanks for using Apple Support Communities.
    Have a good one

  • by appalachian,

    appalachian appalachian Sep 2, 2015 2:50 PM in response to mario49
    Level 1 (0 points)
    Sep 2, 2015 2:50 PM in response to mario49

    Thanks for the response.

     

    I'm familiar with Airplay having used it in my Living Room since 2007.

     

    What would you do if you did see the AirPlay icon in iTunes, but iTunes refused to connect ?

  • by mario49,

    mario49 mario49 Sep 6, 2015 6:10 AM in response to appalachian
    Community Specialists
    Sep 6, 2015 6:10 AM in response to appalachian

    Hello appalachian,

     

    After reviewing your post, it sounds like iTunes can see the AirPlay icon but is not able to connect to it. I would recommend that you check the network settings with this article.

     

    Recommended settings for Wi-Fi routers and access points - Apple Support

     

    Thanks for using Apple Support Communities.
    Have a nice day